Deposit Services Representative

GENERAL FUNCTION :

Provides assistance and quality customer service to retail employees and other bank employees. Completes day to day tasks as assigned.

MAJOR DUTIES AND RESPONSIBILITIES :

• Moderate level of skills and knowledge required to efficiently and accurately perform the duties in Deposit Services.
• Follows established procedures and management policies to provide good system control and backup files to safeguard financial information.
• Maintains sufficient records for good audit trail of all transactions handled by the department.
• Must meet reporting deadlines as directed.
• Performs job functions in a variety of functional areas, including but not limited to :
• Process all exceptions items in EIM daily- including proper handling of returns and chargebacks and correcting all application non-posted items. Balance EIM daily.
• Process incoming FED returns
• Balance deposit applications – DDA, SAV, COD, and SDB, review / correct all exception reports as they relate to these applications. Balance all assigned bank accounts. Review and correct all other reporting as assigned.
• Balance / maintain ATM / POS transactions between Core system and 3rd Party processor reports, including the ATM offset account.
• Record, transmit and balance Federal Backup Withholding daily. Complete and submit the annual tax Form 945.
• Loads and verifies data into the core system as requested for all deposit accounts.
• Loads and verifies data as requested into Access Manager for Treasury Management customers
• Verify and ensure Stop Payments are loaded in the core accurately, reporting all exceptions to the branches
• Verify and ensure Change of Address requests are loaded in the core accurately, reporting all exceptions to the branches. Submit change of address requests to be processed for letters to old and new addresses for compliance.
• Process all death notifications and reclamations following department procedures
• Process and report IOLTA account interest to the applicable law foundation
• Process corrections to annual tax forms as requested
• Maintain interest paid on savings bonds to ensure proper tax reporting
• Monitor and properly handle suspect OFAC hits on incoming IAT files
• Print CD interest checks and club checks for COD / SAV customers

ADDITIONAL RESPONSIBILITIES :

JOB QUALIFICATIONS :

STANDARDS OF PERFORMANCE :

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