Position Summary :
Under the direction of the Director of Practice Solutions, the Technology Training Manager delivers the strategy, direction, goals, and priorities for the technology training team. Identifies firm needs and makes recommendations for training content, methods of delivery, training software and related programs. Develops curriculum, conducts research, and ensures training is current and in alignment with the Legal environment. Identifies and develops standard styles, processes, and workflows for the technology training team. Leads rollout training of new programs or processes firmwide. Provides innovative ideas and delivers meaningful programs in support of the business as well as individual development. Collaborates with Information Technology colleagues and other departments on technology and software changes within the Firm.
Position Responsibilities :
Management
- Coach and mentor the technology training team to ensure consistent and high-quality performance
- Create and monitor professional development plans for each member of the technology training team to ensure skills are current
- Conduct performance reviews and other ongoing feedback methods in conjunction with Human Resources
Training and Curriculum Strategy
Review and evaluate current training programs to identify areas of improvementIdentify future training needs of the firm and create a strategy to implement the solutionCollaborate with colleagues within the firm to identify and address knowledge gapsResearch and understand training and development best practices at other like-sized firmsIdentify best practices in teaching methods and content creationOversees the development of all training contentTraining Delivery
Ensure that on-boarding for all staff and attorneys aligns with the needs of the individual and the firmCoordinate new employee orientation in conjunction with HR staff and office managers, where neededSchedule, conduct, and oversee other training programsOversees the administration of the firm's Learning Management System (LMS)Technology
Work closely with colleagues in IT on an ongoing basis to align training with any technology changes and roll-out of firmwide changesParticipate in IT projects as the technology training team's leadership to ensure overall delivery success of the projectsEnsure that the training function is equipped to train or arrange for training for overall technology needsOther duties as assigned by the Director of Practice Solutions.
Position Requirements and Desired Skills :
Bachelor's degree requiredMaster's degree preferredPrior experience with curriculum development, training delivery, and adult learning requiredPrevious law firm experience requiredManagement experienced requiredProficient with Microsoft Office and Adobe products, most importantly Word, Excel, PowerPoint, and AcrobatProficient with the Windows 10 and Windows 11 operating systemsProficient with Adobe Captivate and TechSmith CamtasiaExperience in administrating a Learning Management System (LMS) preferredStrong technical translation abilityStrategy development and implementation skillsAbility to manage and support organizational changeExcellent oral and written communication skillsAccuracy, attention to detail and good organizational skillsAbility to work under pressure in a fast-paced environmentStrong time-management skills and ability to multi-taskStrong client service focus and ability to work effectively in a team environmentSelf-motivation and ability to work with minimal supervisionTravel is requiredMust be flexible to work over 40 hours per week, accept tasks outside of normal job duties, and be open to assume new responsibilities if the needs of the department changeVarious physical activity may be requiredBradley is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity or expression), marital status, age, physical or mental disability, veteran status, genetic information, or any legally protected status.