Part Time Joy Creator / Crafter

Job Description

Job Description

For our Milpitas Location

Exciting part-time opportunity for the right individual. Must be an energetic, detail oriented team player who can interact well with our guests. No experience necessary - will train the right individual who is interested in serving our guests with creative solutions in a warm and welcoming environment. Joy Creator / Crafter will also perform duties for the crafting department, some light cleaning, and some clerical duties.

Candidate Must Have Weekday and Weekend Availability. This position requires working Holidays. This is a year-round position.

The Nothing Bundt Cakes (NbC) Joy Creator / Crafter creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Joy Creator / Crafter is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Joy Creator / Crafter embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities / Duties :

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping / mopping of the floor, and dusting / cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Core Values and Competencies :

Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

Projects warmth, enthusiasm, and optimism that attracts others.

Knowledge, Skills, and Abilities :

Education, Certifications and Work Experience Requirements :

Work Availability :

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. MUST be available to work Sundays.

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