Responsibilities
- Provides a consistent optimal customer experience on the cash line while handling customers' transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
- Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new / replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
- Develops relationships with customers, remaining well-informed about the customer's relationship with the bank
- Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
- Assists branch and fellow team members with basic tasks to aid in customer problem resolution
- May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
- Refers customers to an internal team of experts when moreplex financial goals and needs are recognized
- Follows all bank processes and procedures and adheres to applicable laws and regulations, includingpleting duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
- Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions' solutions
This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GEDAbility to work Saturdays as neededAbility to handle cash and process cash transactionsAbility tomunicate in person, on the phone, and through electronic channelsAbility to use aputer on a frequent basis, including typing and sustained attention to a monitorAbility to walk and stand for extended periods of timeAbility to lift up to twenty (20) poundsPreferences
One (1) year of banking, cash-handling, and / or customer service experienceSkills andpetencies
Ability to adhere to policies, procedures, and guidelinesAbility to assist customers with digital banking offeringsAbility to handle multiple priorities simultaneouslyAbility to oversee large sums of cashStrong customer focus and relationship-building skillsPosition Type
Full time
Pay ranges are job specific and are provided as a point-of-market reference forpensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target : Minimum :
35, USD
Median : 40, USD
Incentive Pay Plans :
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible,prehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be aplete summary of plan terms and conditions.
Paid Vacation / Sick Time401K withpany MatchMedical, Dental and Vision BenefitsDisability BenefitsHealth Savings AccountFlexible Spending AccountLife InsuranceParental LeaveEmployee Assistance ProgramAssociate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
regions / weetour /
Location Details
North Monroe
Location : Tallahassee, Florida
Equal Opportunity Employer / including Disabled / Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of thepany. Job ID R94349