Technical Support Engineer

A company is looking for a Technical Support Engineer to provide customer support for their products and services. Key Responsibilities Answer technical support questions via various communication tools Assist customers in setting up and troubleshooting SDKs for multiple platforms Maintain technical documentation and knowledge base, and collaborate with product teams to enhance customer experience Required Qualifications Experience in technology and programming Familiarity with web, Android, and / or iOS development Business-level proficiency in English and Mandarin Enjoyment working with customers through various communication channels Ability to work collaboratively and demonstrate a growth mindset