Reservationist

Summary :

As a Reservationist, you will provide a warm welcome to guests who are calling LDV Hospitality managed establishments to inquire and make dining reservations. Rigorous attention to detail and superior communication skills are required to ensure the highest level of customer experience.

Responsibilities :

• Answer guest phone calls / SMS and provide friendly, knowledgeable assistance to guest questions
• Provide accurate information on multiple restaurant brands and clearly communicate menu offerings and ambience
• Call to confirm reservations, as applicable, prior to each shift
• Make reservations for guests, offering alternatives when the desired time is not available
• Manage flow of reservations for each shift to ensure optimal seating pattern and service
• Update knowledge and skills by participating in staff training opportunities
• Maintain general knowledge of restaurant concepts, location, transportation, management team, etc.
• Complete other duties as assigned by Management

WORK EXPERIENCE REQUIREMENTS

LDV ACKNOWLEDGMENT :

LDV Hospitality and its Managed Companies is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. LDV Hospitality is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions made by LDV Hospitality are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, transgender status, alienage or citizenship status, pregnancy, physical or mental disability, military status, or any other characteristic protected by the laws or regulations in the locations where we operate. LDV Hospitality will not tolerate discrimination or harassment based on any of these characteristics.