Client Support Specialist

We are hiring for a skilled Client Support Specialist. We are looking for a candidate who is a customer service professional and preferably has call center experience. You will be an initial contact for inbound client requests and will log, document, and notate client conversations / issues. Must have the ability to multitask in a fast-paced environment, have a focused attention to detail and a minimum of an associates degree.

Position Details :

• Full time, contract
• M-F schedule
• Responsible for accurate and timely resolution of client concerns and issues
• Provides quality customer service and real-time technical support to clients
• Uses multiple computer software packages to answer and complete client requests
• Prioritizes client and management issues to resolve time-sensitive issues
• Logs and document client information in a timely manner
• Follows up on unresolved issues to ensure accuracy and resolutions
• Associates degree
• Call center experience a plus!
• Customer Service experience
• Strong phone / speaking skills
• Tech savvy
• Punctual
• Focused attention to detail
• Good communication skills
• Self-Motivated
• US citizen or permanent resident status
• Successful completion of a background check