Senior Credit and Receivables Specialist

Senior individual contributor responsible for driving improvements in accounts receivable performance, reducing aging, and optimizing B2B collections through process analysis, systems expertise, and automation. Acts as the subject-matter expert (SME) for AR systems and automation tools, partners with cross-functional teams (sales, operations, finance, IT) to resolve disputes, and implements scalable workflows to accelerate cash collection and reduce risk.

Key Responsibilities :

• Lead AR strategy execution for aging reduction and B2B collections while operating as a hands-on individual contributor.

Monitor invoice aging daily / weekly; identify trends, high-risk accounts, and escalation candidates.

Proactively follow up on overdue accounts with structured outreach (email, phone, portal communications) and coordinate escalation when necessary.

Research and resolve issues affecting collections, including damaged goods claims, credit memos, short-pays, allocations, and billing disputes; document root causes and corrective actions.

Serve as the systems SME for AR-related platforms (ERP receivables module, collections tools, billing systems, payment portals, and RPA / automation platforms).

Analyze existing AR workflows and collections processes to identify inefficiencies, bottlenecks, and compliance gaps.

Design, pilot and implement automation and workflow improvements (templates, rules-based collections prioritization, auto-dunning, electronic payment integrations, RPA bots, intelligent reminders, recon automation).

Build and maintain dashboards and KPIs (DSO, aging buckets, dispute backlog, promise-to-pay adherence, collections effectiveness) and produce regular performance reports for finance and leadership.

Collaborate with sales, customer success, logistics, and operations to resolve root-cause issues that lead to disputes or delayed payments.

Create and maintain playbooks, SOPs, and training materials for AR and collections processes; provide training to stakeholders on new systems and workflows.

Ensure AR activities comply with internal controls, accounting policies, and regulatory requirements.

Lead vendor / third-party relationships for collections or automation tools as needed.

Qualifications :

7+ years experience in accounts receivable, credit, or collections in a B2B environment; proven track record reducing aging and improving cash collection.

Strong hands-on experience as an AR systems SME (ERP modules such as Oracle, SAP, NetSuite, or similar) and familiarity with collections automation tools, RPA, or workflow engines.

Demonstrated ability to analyze processes and implement automation or operational improvements that deliver measurable results.

Deep knowledge of billing, credit memos, allocations, remittance application, and dispute resolution processes.

Excellent communication and negotiation skills with customers and internal stakeholders.

Proficiency in data analysis and reporting tools (Excel, SQL, BI tools) to build actionable dashboards.

Detail-oriented, independently driven, strong problem-solving and project implementation skills.

Bachelor’s degree in Finance, Accounting, Business, or related field preferred; relevant certifications a plus.

Success Metrics :

Reduction in Days Sales Outstanding (DSO) and percentage of past-due receivables.

Decrease in dispute resolution time and dispute backlog.

Increased collections effectiveness (cash collected vs. billed) and promise-to-pay adherence.

Number and impact of automation initiatives implemented (time saved, error reduction).

Improved accuracy of allocations and reduced unapplied cash balances

Determining compensation for this role (and others) at Vaco / Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco / Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.