IT Support Supervisor

Job Description

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for training, systems support, and application readiness. This role oversees specialists who design, configure, and deliver IT and application training.

The supervisor ensures system stability, training quality, data accuracy, regulatory compliance, and alignment with organizational priorities while fostering a collaborative, service-focused environment.

Key Responsibilities

• Supervise and support a team of IT training and application support specialists
• Oversee development and delivery of IT training.
• Ensure system stability, data integrity, and regulatory compliance
• Collaborate with cross-functional leaders to align training with organizational needs
• Maintain documentation, workflows, and training materials
• Monitor team performance, provide coaching, and manage schedules / assignments
• Promote a culture of customer service, accountability, and continuous improvement

Required Qualifications

OR High school diploma / equivalent plus 2years of IT operations experience

Preferred Qualifications