Customer Service Manager

WHY WENDY'S

Families come in all shapes and sizes. And that includes Wendy’s family - the people you work with as Wendy’s Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.

We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales and generating employee growth. We offer our Shift Managers the opportunity to grow and develop to their personal level.

POSITION OVERVIEW

• As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to “Delight Every Customer.”
• You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty
• You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service
• You will be the expert on executing great huddles in our restaurants, which is the Wendy’s way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant

WHAT YOU CAN EXPECT

Shift Leaders are an integral part of the restaurant management team. Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its business

goals.

WHAT WE EXPECT FROM YOU

If a Wendy’s restaurant were a person, it would be you : fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss. You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point.

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.