Talent.com
Regional Manager, Patient Access Coordination
Regional Manager, Patient Access CoordinationPT Solutions • Charlotte, NC, US
No longer accepting applications
Regional Manager, Patient Access Coordination

Regional Manager, Patient Access Coordination

PT Solutions • Charlotte, NC, US
1 day ago
Job type
  • Full-time
Job description

Regional Manager, Patient Access Coordination

The Regional Manager, Patient Access Coordination oversees region-level access operations across a defined geographic region. This leader ensures consistent execution of patient access workflows, timely referral coordination, and a best-in-class patient experience. Supporting the Director, Patient Access Coordination, this role drives operational performance, coaching, and standardization across all clinics within the assigned region.

Key Responsibilities :

Leadership & Team Management :

  • Lead, coach, and develop district-level access leaders across the assigned region.
  • Conduct regular check-ins, performance evaluations, and skill development plans.
  • Cascade division-level goals and ensure alignment with organizational KPIs.
  • Foster a culture of accountability, collaboration, and patient-first service.

Operational Oversight :

  • Oversee day-to-day referral coordination, follow-up scheduling, patient preparation, and front-end RCM readiness tasks across all clinics in the region.
  • Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and documentation requirements.
  • Monitor regional compliance with benefit verification, authorization, and scheduling prerequisites to support smooth therapy initiation.
  • Identify operational gaps and partner with district and clinic leaders to resolve them.
  • Patient Experience & Satisfaction :

  • Ensure all Patient Access Coordinators deliver a warm, accurate, and proactive patient experience.
  • Review patient complaints, delays, and feedback to drive improvements and close service gaps.
  • Partner with clinic operations to remove obstacles impacting patient readiness or timely scheduling.
  • Process Improvement & Compliance :

  • Track and report regional KPIs including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness.
  • Utilize data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays.
  • Recommend and implement best practices originating from enterprise, division, or regional pilots.
  • Ensure regulatory and payer compliance is consistently met across the region.
  • Collaboration & Reporting :

  • Partner with clinic managers, district managers, regional clinical operations, and centralized access teams to ensure seamless coordination of patient access activities.
  • Serve as the primary operational link between regional operations and the Director.
  • Participate in workgroups, pilots, and change initiatives to scale improvements across the practice.
  • Training & Development :

  • Deliver training, onboarding, and ongoing competency development for Patient Access Coordinators.
  • Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence.
  • Identify skill gaps and collaborate with enterprise training teams when needed.
  • Strategic & Administrative Duties :

  • Support regional workforce planning, staffing models, and scheduling coverage for access roles.
  • Provide regular status updates, performance summaries, and improvement plans to the Director.
  • Lead local change management as new tools, processes, and technologies are deployed.
  • Qualifications :

  • Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience).
  • 5+ years of experience in patient access, care coordination, or outpatient healthcare operations.
  • 2+ years of supervisory experience preferred, ideally in multi-site or geographically distributed settings.
  • Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.
  • Proven ability to coach teams, manage performance, and implement standardized processes.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Experience with Epic or similar EHR platforms strongly preferred.
  • Expanding Access to Quality Care

    At PT Solutions, we're more than colleagues; we're a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

    As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

    Let's go further together and transform care. Join the #PTSLife today!

    To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

    Create a job alert for this search

    Manager Coordination • Charlotte, NC, US

    Related jobs
    Regional Manager Continuum of Care

    Regional Manager Continuum of Care

    Premier, Inc • Charlotte, NC, United States
    Full-time
    Regional Manager Continuum of Care.The Regional Manageris a field-based sales role requiring frequent client interaction and up to three days of travel per week (approximately 50-70%) within an ass...Show more
    Last updated: 30+ days ago • Promoted
    Gastroenterology Field Access Manager | Payer & Access

    Gastroenterology Field Access Manager | Payer & Access

    Ardelyx • Charlotte, NC, United States
    Full-time
    A leading biopharmaceutical firm in Charlotte is seeking a Field Access Manager to build reimbursement confidence among healthcare providers. This role involves educating providers on payer dynamics...Show more
    Last updated: 1 day ago • Promoted
    Nurse Director of Inpatient Services

    Nurse Director of Inpatient Services

    Midland-Marvel Recruiters, LLC • Fort Mill, SC, United States
    Full-time
    Community hospital part of a system looking to bring on Director Inpatient Services! Full Relocation!.Provides leadership and support to the senior executive position (CNO) responsible for all nurs...Show more
    Last updated: 30+ days ago • Promoted
    RN Transition Coordinator - Transition Services FT Days

    RN Transition Coordinator - Transition Services FT Days

    Advocate Aurora Health • Charlotte, NC, United States
    Full-time
    Continuing Health Home Office - Home Health Liaisons.Schedule Details / Additional Information : .Responsible for coordinating with the medical team, Clinical Care Managers, and other disciplines assoc...Show more
    Last updated: 30+ days ago • Promoted
    Patient Coordinator

    Patient Coordinator

    Avance Care • Charlotte, NC, US
    Full-time
    Discover a rewarding career path with Avance Care where innovation meets compassion.Avance Care is growing fast, with 37 practice locations across the Triangle (Raleigh-Durham-Chapel Hill), the Ch...Show more
    Last updated: 30+ days ago • Promoted
    Field Access Manager - South Carolina - Charlotte SC, Columbia SC, Greenville SC

    Field Access Manager - South Carolina - Charlotte SC, Columbia SC, Greenville SC

    Merck • Fort Mill, SC, US
    Full-time
    The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross-functionally...Show more
    Last updated: 5 hours ago • Promoted • New!
    Certified Medical Assistant| CMA / RMA | Family Care Center Statesville | FT

    Certified Medical Assistant| CMA / RMA | Family Care Center Statesville | FT

    Iredell Memorial Hospital • Statesville, NC, United States
    Full-time
    ELIGIBLE FOR $1000 SIGN ON BONUS WITH 2-YEAR COMMITTMENT.The Medical Office Assistant is responsible for assisting in the direct delivery of primary health care support and patient care management ...Show more
    Last updated: 18 days ago • Promoted
    Director of Behavioral Health

    Director of Behavioral Health

    Follow Frontier • Rock Hill, SC, United States
    Full-time
    Nursing Administration – Behavioral Health.Piedmont Medical Center is seeking an experienced and visionary.The successful candidate will be responsible for the overall strategic direction, clinical...Show more
    Last updated: 14 days ago • Promoted
    CMA / RMA

    CMA / RMA

    Integra Staffing and Search • Statesville, NC, United States
    Part-time
    CMA / RMA - Certified Medical Assistant / Registered Medical Assistant.PRN and Part-Time Opportunities.This position starts out as a float between multiple offices. It is not always steady at first but ...Show more
    Last updated: 30+ days ago • Promoted
    Patient Navigator Manager

    Patient Navigator Manager

    Syneos Health / inVentiv Health Commercial LLC • Charlotte, NC, United States
    Full-time
    You provide the vision, set the pace, and inspire success.There's one thing you do that's exceptional : lead.You formulate a plan and focus on your team to solve the unsolvable, beat the unbeatable ...Show more
    Last updated: 25 days ago • Promoted
    Field Access Manager - South Carolina - Charlotte SC, Columbia SC, Greenville SC

    Field Access Manager - South Carolina - Charlotte SC, Columbia SC, Greenville SC

    Mississippi Staffing • Fort Mill, SC, US
    Full-time
    The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross-functionally...Show more
    Last updated: 5 hours ago • Promoted • New!
    Patient Access Supervisor- $5K Sign-on Bonus

    Patient Access Supervisor- $5K Sign-on Bonus

    Conifer Revenue Cycle Solutions • ROCK HILL, South Carolina, United States
    Full-time
    Responsible for providing guidance and mentoring of new and / or existing staff with daily work effort and proper handling of accounts. ESSENTIAL DUTIES AND RESPONSIBILITIES.Provides daily support / men...Show more
    Last updated: 30+ days ago • Promoted
    Operations Manager - Patient Engagement

    Operations Manager - Patient Engagement

    USA Jobs • Charlotte, NC, US
    Full-time
    In this role, the individual will work on-site several days a week (starting with 3-4 days) to manage patient complaints, coordinate with vendors, and handle incoming phone calls.They will need to ...Show more
    Last updated: 4 hours ago • Promoted • New!
    Nursing Director Inpatient Services

    Nursing Director Inpatient Services

    SOMERSET STAFFING • Fort Mill, South Carolina, USA
    Full-time
    Industry : Healthcare / Health Services - Hospital Administration.Job Category : Medical / Health - Administration.RN Director Inpatient Services Full Time Days Position Summary.This role provides le...Show more
    Last updated: 23 days ago • Promoted
    Medical Equipment Operations Regional Manager (HYBRID-NC-KY-SC-TN)

    Medical Equipment Operations Regional Manager (HYBRID-NC-KY-SC-TN)

    Rotech Healthcare Inc. • Charlotte, NC, United States
    Full-time
    Join a Leader in Home Healthcare.With hundreds of locations across 45 states, our team delivers.Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly imp...Show more
    Last updated: 30+ days ago • Promoted
    Patient Access Supervisor

    Patient Access Supervisor

    TEKsystems • Rock Hill, SC, United States
    Permanent
    TEKsystems is currently hiring for a Patient Access Supervisor for a large hospital in Rock Hill, SC! •.Please only apply if you have a Bachelor's degree, 4+ years of Healthcare Supervisor / Lead in...Show more
    Last updated: 8 days ago • Promoted
    Patient & Site Engagement Manager

    Patient & Site Engagement Manager

    ICON • Charlotte, NC, US
    Full-time
    Patient & Site Engagement Manager.ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excell...Show more
    Last updated: 9 days ago • Promoted
    Field Access Manager - South Carolina - Charlotte SC, Columbia SC, Greenville SC

    Field Access Manager - South Carolina - Charlotte SC, Columbia SC, Greenville SC

    Columbus Staffing • Fort Mill, SC, US
    Full-time
    The Field Access Manager (FAM) serves as the subject matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross-functionally...Show more
    Last updated: 5 hours ago • Promoted • New!