Desktop Support Specialist II

Job Description

Title : Desktop Support Specialist II

Location : Chandler, AZ - Onsite Employment

Type : 3-Month Contract (with potential for permanent position)

Our client is a long-standing leader in the renewable energy sector, with over 30 years of innovation behind them. They are seeking a Desktop Support Specialist II who is experienced, reliable, and committed to delivering exceptional end-user support. This role is ideal for someone who enjoys solving technical problems, owning escalations, and supporting both hardware and software across a dynamic environment.

As a Desktop Support Specialist II, you will provide advanced desktop, hardware, and application support to users onsite in Chandler, as well as remote employees across multiple locations. You'll serve as an escalation point for Level I support and will handle more complex issues, system configurations, and hands-on troubleshooting. You will also assist in equipment setup, workstation deployments, and contribute to infrastructure-related projects.

What You'll Do

• Provide Tier II desktop support to onsite and remote users
• Serve as an escalation point for Level I support for complex incidents
• Troubleshoot and resolve issues related to desktops, laptops, peripherals, printers, and mobile devices
• Install, configure, and upgrade operating systems, software, and hardware
• Support MS Office applications, VPN connectivity, and business-critical applications
• Perform workstation imaging, builds, and deployments
• Assist with user onboarding, account setup, permissions, and equipment assignments
• Manage and document tickets, resolutions, and technical procedures
• Coordinate repairs or replacements for hardware failures
• Support basic network troubleshooting (connectivity, DNS / DHCP issues, patching)
• Maintain an organized inventory of equipment and assist with IT asset management
• Participate in IT improvement initiatives, desk moves, and small-scale technical projects
• Perform other related duties as needed

Required Qualifications

Preferred Qualifications

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