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Associate Escalation Engineer
VirtualVocationsOmaha, Nebraska, United States11 days ago
Job type
- Full-time
Job description
A company is looking for an Associate Escalation Engineer who specializes in resolving complex customer issues beyond standard support.
Key Responsibilities
Provide and document solutions for complex customer issues using a customer-centered approach
Act as a subject matter expert on the platform, assisting in troubleshooting and handling escalated issues
Collaborate with Development and Product Management to advocate for customers and provide feedback on feature requests
Required Qualifications
3-5 years of Technical Support experience or equivalent, with proven technical ability
Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience)
Familiarity with SSO, databases, JavaScript, and JSON structures
Understanding of database concepts and modern SaaS architectures
Previous experience in customer service or technical support, preferably in financial services or SaaS
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Associate Engineer • Omaha, Nebraska, United States
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