Talent.com
Sr. Customer Service Representative

Sr. Customer Service Representative

AmericorScottsdale, AZ, US
18 days ago
Job type
  • Full-time
  • Quick Apply
Job description

The Senior Customer Service Representative at Americor is vital for maintaining exceptional client relations and ensuring high levels of customer satisfaction.

This role is comprehensive, requiring involvement in client services, email / chat communications, the enrollment process, and retention strategies.

The successful candidate will provide effective, timely, and professional communication with clients, facilitating a positive experience throughout their journey with the company.

The work schedule for this role is Friday to Monday.   About Us :

  • Americor is a leading provider of debt relief solutions for people of all backgrounds.
  • We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair.
  • Our dedication to others sets us apart – not only as a company but as a community of employees who support each other’s personal and professional growth.

This commitment has earned us recognition as a ‘Top Place to Work’ and a leader in customer service excellence.   Responsibilities :

  • Handle inbound and outbound client calls professionally, addressing client inquiries and ensuring high-quality customer service.
  • Maintain accurate records of all client interactions in the CRM system, ensuring data integrity and follow-up.
  • Email / Chat Communications :

  • Respond promptly to client inquiries via email and chat, maintaining clarity and compliance with service-level agreements.
  • Document all interactions thoroughly in the CRM database.
  • Enrollment Processes :

  • Conduct introductory calls to newly enrolled clients, providing them with all necessary program information.
  • Assist clients through the enrollment process, addressing any questions or concerns.
  • Retention (Customer Loyalty Group - CLG) :

  • Engage with clients considering program cancellation, emphasizing the benefits and addressing concerns.
  • Utilize negotiation and problem-solving skills to enhance client satisfaction and retention.
  • General Responsibilities :

  • Follow communication procedures, policies, and guidelines to ensure consistent service quality.
  • Meet or exceed performance goals, contributing to team and company success.
  • Be flexible with duties as assigned, adapting to the dynamic needs of the team and clients.
  • Work Schedule and Flexibility :

  • The work schedule for this role is Friday to Monday.
  • Core work hours are from 5 AM to 4 PM PST.
  • This position requires a commitment to these hours to ensure consistent, high-level client service.
  • As part of a flexible deployment team, the Senior Customer Service Representative may be required to adjust their schedule to start as early as 5 AM or as late as 9 AM PST, depending on business needs.
  • This flexibility ensures that we can provide optimal service to our clients across different time zones and during peak service periods.
  • Requirements :

  • Proven experience in client retention, specifically handling calls from customers looking to cancel and successfully retaining their business.
  • Strong verbal and written communication skills.
  • Effective problem-solving and attention to detail.
  • Experience in customer service roles, particularly in client services, email / chat support, and retention.
  • Experience using a CRM system such as Salesforce or similar.
  • Proficient in Microsoft Office and G-Suite.
  • Education & Experience :

  • High School Diploma or equivalent; additional qualifications in customer service are preferred.
  • Demonstrated success in a customer service environment, focusing on client satisfaction and retention.
  • Company Benefits :

  • Ongoing training and development Opportunity for career advancement Medical Dental Vision Company Paid Group Life / AD&D Insurance 7 Paid Holidays and 2 Floating Holiday Days to use at will Paid Time Off Flexible Spending / HSA Employee Assistance Program (EAP) 401(k) match Referral Program Compensation : $22.00-$23.00 per hour, depending on experience.
  • Work Location :

  • Remote   Americor is proud to be an Equal Opportunity Employer.
  • Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

  • Note to Agencies :
  • Americor Funding, Inc. (the “Company”) has an internal recruiting department.
  • Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”).
  • Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates.
  • The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.
  • Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property.
  • Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
  • Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.   Powered by JazzHR
  • Create a job alert for this search

    Customer Service Representative • Scottsdale, AZ, US

    Related jobs
    • Promoted
    • New!
    Customer Service Manager

    Customer Service Manager

    Goodwill of Central & Northern ArizonaGilbert, AZ, US
    Full-time
    South Higley Road Gilbert Arizona, 85297, +1 (480) 3987652.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and No...Show moreLast updated: 5 hours ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Luxury Bath TechnologiesTempe, AZ, US
    Full-time
    Customer Service Representative Join Our Winning Team!.Location : Tempe, AZ | Full-Time | In-Office.Are you a motivated communicator who thrives on success? Do you have a knack for connecting with ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Customer Service Representative

    Senior Customer Service Representative

    Genuine PartsTempe, AZ, US
    Full-time
    Senior Customer Service Representative.Under limited supervision, the Senior Customer Service Representative responds to customer inquiries by preparing quotes on repairs for industrial parts and e...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    Government JobsMesa, AZ, US
    Full-time
    Mesa Gateway Airport Authority.Gateway Aviation Services / Fixed Based Operator.How many years of customer service work experience do you have in an aviation or hospitality industry?.More than one ye...Show moreLast updated: 2 days ago
    • Promoted
    Customer Service Representative - PT

    Customer Service Representative - PT

    Avis Budget GroupPhoenix, AZ, US
    Full-time +1
    Avis Budget Group Job Opportunity.Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Customer Service Representative

    Senior Customer Service Representative

    UnitedHealth GroupPhoenix, AZ, US
    Full-time
    Senior Customer Service Representative.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will dire...Show moreLast updated: 23 days ago
    • Promoted
    Retention Representative - Customer Facing

    Retention Representative - Customer Facing

    EchoStarMARICOPA, Arizona, United States
    Full-time
    Paid full-time training provided!.This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226.EchoStar is reimagining the future of connectivity. Our business reach spans satellite televisi...Show moreLast updated: 2 days ago
    • Promoted
    Customer Retention Representative - Uncapped Commission

    Customer Retention Representative - Uncapped Commission

    EchoStarMARICOPA, Arizona, United States
    Full-time
    Paid full-time training provided!.This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226.EchoStar is reimagining the future of connectivity. Our business reach spans satellite televisi...Show moreLast updated: 2 days ago
    • Promoted
    Storage Customer Service Representative

    Storage Customer Service Representative

    U-HaulFountain Hills, AZ, US
    Full-time
    Storage Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Represent...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    McKessonTempe, AZ, US
    Full-time
    Join McKesson's Growing Medical-Surgical Team in Tempe, AZ!.Are you an early career professional looking to launch your career in a company that values growth, development, and culture? McKesson is...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    David's BridalAvondale, AZ, US
    Full-time
    Customer Service Representative Opportunity.The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Retention Representative

    Customer Retention Representative

    EchoStarMARICOPA, Arizona, United States
    Full-time
    Paid full-time training provided!.This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226.EchoStar is reimagining the future of connectivity. Our business reach spans satellite televisi...Show moreLast updated: 2 days ago
    • Promoted
    Seasonal Customer Service Representative - 2025 Arizona

    Seasonal Customer Service Representative - 2025 Arizona

    MintedPhoenix, AZ, US
    Full-time
    Seasonal Customer Service Representative - 2025 Arizona.Phoenix, AZ / Mesa, AZ / Tuscon, AZ / Remote.This is a remote seasonal role, starting in October through December 2025.Do you thrive in a fas...Show moreLast updated: 2 days ago
    • Promoted
    Medical Equipment Customer Service Representative

    Medical Equipment Customer Service Representative

    Rotech HealthcarePeoria, AZ, US
    Full-time
    Customer Service Representative.We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.R...Show moreLast updated: 30+ days ago
    • Promoted
    Construction Customer Service Representative

    Construction Customer Service Representative

    Arizona Masonry CouncilPhoenix, AZ, US
    Full-time
    Arizona Masonry Industry Job Opportunity.Our mission is to create significant and lasting positive change for the Arizona masonry industry and to reinforce that our systems provide the premier buil...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative I

    Customer Service Representative I

    CorVelPhoenix, AZ, US
    Full-time
    Customer Service Representative I.The Customer Service Representative is responsible for addressing client and / or provider inquiries via email, fax, telephonic, or written correspondence ensuring a...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Senior Customer Service Representative

    Senior Customer Service Representative

    Veterans StaffingPhoenix, AZ, US
    Full-time
    Senior Customer Service Representative.This position is national remote.You'll enjoy the flexibility to telecommute from anywhere within the U. Optum is a global organization that delivers care, aid...Show moreLast updated: 5 hours ago
    • Promoted
    Sales Representative - Customer Facing

    Sales Representative - Customer Facing

    EchoStarMARICOPA, Arizona, United States
    Full-time
    Paid full-time training provided!.This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226.EchoStar is reimagining the future of connectivity. Our business reach spans satellite televisi...Show moreLast updated: 2 days ago
    • Promoted
    Call Center Sales Representative

    Call Center Sales Representative

    EchoStarMARICOPA, Arizona, United States
    Full-time
    Paid full-time training provided!.This role is on-site at 350 N McClintock Dr, Chandler, Arizona 85226.EchoStar is reimagining the future of connectivity. Our business reach spans satellite televisi...Show moreLast updated: 2 days ago
    Customer Service Representative I

    Customer Service Representative I

    Pollard Banknote Limited ArizonaPhoenix, AZ, USA
    Full-time
    Quick Apply
    LOCATION : 4740 E University Dr, Phoenix, AZ 85034.SCHEDULE : Monday - Saturday (7 : 00 AM to 5 : 00 PM).Pollard Banknote is seeking highly driven, customer focused Customer Service Representatives ...Show moreLast updated: 30+ days ago