VIP Relationship Manager / Client Success Manager (CSM)

Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y / o el entrenamiento de sus profesionales.

Actualmente sumamos más de 10 años de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional.

Position :   VIP Relationship Manager / Client Success Manager (CSM)

Location : Remote (Location Flexible) - EAST working hours

We’re looking for a highly strategic and client-focused VIP Relationship Manager (CSM) to serve as the primary point of contact for our portfolio of clients. In this role, you won’t handle day-to-day campaign execution — that work is owned by our GTM Engineers — but you will lead the overall client relationship and ensure they receive measurable value.

You will run weekly strategy calls, provide responsive support through Slack / Intercom, track key health metrics (NPS, meetings booked, usage), and collaborate closely with GTM Engineers to keep campaigns performing. Your core mandate is retention, client satisfaction, renewals, and account expansion .

Your Responsibilities Will Include :

Client Relationship & Communication

• Lead weekly strategy / review calls with assigned accounts.
• Provide responsive day-to-day support via Slack Connect and Intercom.
• Act as the trusted advisor and executive POC for VIP accounts.
• Ensure proactive communication : share weekly performance summaries, experiments,

and campaign insights.

Retention & Renewals

low engagement).

secure same-cost renewals to protect retention.

expansions).

Strategic Oversight

experimentation strategy.

Feedback & Insights

Requirements

Management.

personalization, deliverability basics, and outbound strategy.

accounts.

escalations.

issues.

Preferred S kills

Ops).

Location : Remote (Location Flexible) - EST working hours

Hours : 8 a.m. to 5 p.m. EAST

Contract type : Contractor

Why Join Us

systems.