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Customer Experience Supervisor

Customer Experience Supervisor

Serenity HealthcareLas Colinas, TX, US
21 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Customer Experience Supervisor - Onsite  Location - Las Colinas - Onsite Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare?

Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Care Supervisor.

Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments.

We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.

Trigger Warning :

  • Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Key Responsibilities :

  • Utilize data-driven insights to oversee intricate processes.
  • Manage performance metrics, policies, and procedures.
  • Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
  • Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
  • Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.

    • Key Qualifications :

  • 1-3 years of proven customer service supervisor experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.
  • Comfortable engaging with professionals at all levels.

    • Benefits :

  • Comprehensive insurance coverage (90% premium covered by Serenity) Clear paths for growth and advancement Competitive compensation ($50-55k) No cold calling or sales involved Generous PTO plus 10 major holidays off 401K retirement plan Employee Referral Program And much more!   About Serenity : Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short.
  • Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.
  • Join us in making a meaningful impact on the lives of those we serve.  Powered by JazzHR
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    Customer Experience Supervisor • Las Colinas, TX, US