Day to Day job Duties :
- Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards
- Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case
- Lead the design of data models, security models, and sharing architectures
- Develop integration strategies using REST / SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi
- Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape
- Create solution blueprints, sequence diagrams, and architecture documentation for development teams
Technical Leadership
Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultantsEnforce governance standards, design patterns, and best practices across all Salesforce projectsPerform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standardsMentor development teams and guide them on Apex, LWC, Integration, and Performance OptimizationStakeholder & Delivery Management
Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designsParticipate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizingWork with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution deliverySupport release planning, DevOps strategy, and CI / CD pipelines for Salesforce environmentsGovernance & Quality
Ensure compliance with Salesforce best practices, governor limits, and data security policiesEstablish and maintain architecture governance frameworks, technical documentation, and design repositoriesLead performance reviews, scalability assessments, and security audits of Salesforce solutionsBasic Qualifications :
Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL / SOSL, REST / SOAP APIsMinimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architectureMinimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case ManagementProven track record of leading large-scale enterprise implementationsFamiliarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI / CD automationExperience in Agile delivery frameworks and global delivery modelsExcellent communication, presentation, and stakeholder management skillsPreferred Qualifications
Salesforce Certified Technical Architect (CTA) or actively pursuing CTAKnowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementationsPersonal Attributes
Strategic thinker with a strong problem-solving and analytical mindsetExcellent leadership and team collaboration abilitiesHigh attention to detail and commitment to qualityAbility to manage multiple priorities and communicate effectively with both technical and business audiencesSalesforce Certifications (Mandatory) :
Application Architect or System Architect
Platform Developer I & II
Service Cloud Consultant