Teller 2025-14807

Teller Job

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and / or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.

Responsibilities :

An effective Teller is capable of driving a best in class branch experience in three primary areas of responsibility : service execution, sales execution, and operational excellence.

• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Recognize / identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation.
• Execute the Renasant Bank service standards in every customer and teammate interaction.
• Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern.
• Maintain service knowledge standards in conjunction with related regulations, policies, and procedures.
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations.
• Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments.
• May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates.

Qualifications :

Physical Demands :

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment :

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

Renasant Bank is an equal opportunity employer.