Help Desk Analyst - Secret Cleared

Zachary Piper Solutions is seeking a qualified Help Desk Analyst to support a stable and growing organization based out of Arlington, VA . The Help Desk Analyst will support the 7 AM-4PM shift. This position is fully onsite in Arlington, VA and requires a Secret clearance or higher.

Responsibilities of the Help Desk Analyst :

• Maintain Government mobile phone administration
• Resolve Tier I and II incidents to include : system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).
• Perform in-person customer service and phone support service to 4,000 end-user community.
• Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
• Provide VIP support and communication regarding status of incident troubleshooting and resolution.
• Efficiently handle high volume ticket queue by supporting 50 – 100 tickets daily.

Qualifications of the Help Desk Analyst :

Compensation for the Help Desk Analyst :

KEYWORDS : security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays

LI-CF1

LI-ONSITE

This position opens for applications on 2 / 25 / 2025 and will accept applications for 30 days following posting date.