We are seeking reliable support personnel
About Us : Indicate Technologies Inc. is uniquely positioned to address the high technology markets of the Western United States in the field of precision dimensional metrology and 3D printing. Celebrating our 20th anniversary, Indicate Technologies is experiencing success and growth. Since 2014, we have expanded operations to the Pacific Northwest. Our 2024-25 business plan anticipates continued expansion. Visit our website to learn more.
About You : Our ideal candidate is a motivated self-starter who is able to work under guided supervision to complete time-sensitive tasks. You must have outstanding communication and customer service orientation, able to apply analysis, new / customized approaches, and complex problem solving skills to support our team and customers.
Essential Functions :
SERVICE COORDINATION
- Schedule, coordinate, and follow up on service and documentation
- Interpret records and verify test data, comparing to known standards and criteria
- Properly label and assure completion of documentation and certifications as required
- Assist in the preparation of individual proposals and quotations
- Work with manager to establish departmental goals and accountabilities
- Ensure that all product shipping to customers meet customer requirements
- Evaluate and coordinate customer requirements; including installation location and facility requirements
- Act as point of contact and provide technical support to customers and potential customers
- Assure customer specifications and inspection records are properly maintained
- Participate in various engineering and troubleshooting projects
ADMINISTRATIVE
Interact with clients, vendors and visitorsPrepare responses to correspondence containing routine inquiriesTrains staff in work and safety procedures, and in the operation of equipment and supplies; implements procedures and standardsMaintain office calendar to coordinate work flow and meetingsSupervises equipment maintenance and calibration status to minimize down-timeMay conduct research, compile data and prepare papers for consideration and presentation to OfficersSet up and coordinate meetings and conferencesSign for and distribute UPS / FedEx or similarly delivered packages; prepare and track outgoing shipmentsField unassigned calls : capture customer information, assist, and assign to appropriate person or department as neededOTHER
Maintains a clean, organized and safe work environmentSpecial projects, and other functions and duties as may be requiredRequirements :
Excellent written, verbal, and nonverbal interpersonal and communication skillsMust be a self-starter who is able to work with minimal supervision to complete time sensitive tasksExcellent customer service skillsExperience with technical documentationAbility to engage in independent decision-making and problem-solving skills, combined with an ability to clearly and assertively ask questions, request development feedback, training, support, and resources as necessary to perform all functions effectivelyAbility to effectively use common word processing, spreadsheet, internet browsing, and graphics software applications, and the ability to learn advanced and specialized functions of such software applications or new applications as necessaryAbility to independently advance skills as required to meet shifting job requirements in a dynamic and growing organizational environmentAbility to effectively challenge and enhance the professional development of others within the organization drawing on an appropriate balance of assertiveness, tact, and respectMaturity and safe work habits in an industrial environment requiredAbility to work some overtime requiredSome sales support experience is desirable, but not mandatoryExperience managing the calendar of a busy officeAbility to interact with others effectively within a diverse organizationBenefits :
Paid vacation, sick time and holidaysMedical, dental and vision benefits401(k) planFor more information, please visit our website at : www.indicatetechnologies.com
