Manager, Practice Operations

Ambulatory Imaging Center Manager

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This is a full time position, supporting two off-site locations at Brookline, MA and Dedham, MA.

Job Summary : Manages the operations and practice functions of an ambulatory imaging center. Interacts extensively with imaging staff and providers to ensure optimal workflow performance and business growth development. This role will also review modality schedules to ensure patient access to imaging without delay. Additionally, this role oversees all financial aspects of the imaging center's operations and performs weekly / monthly billing audits.

Essential Responsibilities :

• Serves as a principal resource on all operational matters for assigned areas; may serve as a consultant to Practice Manager / Administrator of other practices on operational matters.
• Partners with the Administrative Director or CAO and Medical Director to assign and oversee the use of clinic space for the divisions / providers. Monitors provider schedules to insure that appropriate front line staff is present and a reasonable number of patients are scheduled, in order to best facilitate care for the patients in a timely manner.
• Develops and implements initiatives to improve patient satisfaction; monitors data to evaluate effectiveness of interventions. Implements relevant information systems, such as managed care, insuring accuracy of data input and patient appointments. Provides feedback regarding improvement and changes to system. Insures that staff's training needs are met.
• Oversees management of practice support staff. Adheres to standards to meet service and customer service needs. Oversees assignment of work to meet operational needs. Develops and implements procedures to insure efficient processing of work. Participates in confidential salary planning for staff.
• Develops and maintains systems and / or processes that measure the results of front line staff work / productivity, volume, patient / staff / provider satisfaction or other work improvement indicators. Supports the Practice Manager in these activities. Collaborates with other peers, providers and / or services to determine best practices, desired outcomes and best method of achieving outcome.
• Identifies training needs of support and management staff. Coordinates regular skills development sessions for staff. Provides overall coordination and arrangement for recurring meetings, conferences, programs, or activities. Holds regularly scheduled team meetings and keeps Directors informed. Represents the various service areas at assigned meetings.
• Works closely with the Manager of Managed Care Department and shares oversight of the referral management staff. Implements Revenue Cycle policies and procedures of referral management, co-pay collection, and visit tickets.
• Facilitates and ensures patient flow through all areas. Assists providers and insures availability of supplies.
• Works with Directors to coordinate equipment purchases and insures that all equipment is adequately maintained. Arranges maintenance and repairs as necessary.
• Has the authority to direct and support managers with functional area responsibilities. Has the direct responsibility to undertake the following employment actions : hiring, termination, corrective action and performance reviews. Direct Reports : More than 7 Indirect Reports : 11-20
• Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications :

Competencies :

Physical Nature of the Job : Light work : Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.