Manager, Offers Product Development, Global Loyalty

Manager, Offers Product Development, Global Loyalty

Mastercard Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard's Data & Services organizational growth and success. The Offers product aggregates offers from multiple sources and uses a cardholder's past spend and transaction history to rank and determine the most relevant offers for each individual cardholder. As a member of the Product Development team, you will focus on building the features and capabilities that help programs connect cardholders to merchant brands via our partner publishing channels. Specifically this role be responsible for driving capabilities and initiatives around maximizing cardholder engagement with the program and creating a best-in-class user experience.

Drive initiatives to grow revenue and consumer engagement in the Loyalty Offers space

Has visibility into the design of the customer journey and will work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience

Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience

Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps

Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points

Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels

Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes

Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests

Own the product requirements, delivery to markets, and ongoing support of your feature areas

Requirements / Experience :

Advanced experience as a Product Manager, Product Marketing Manager, or related.

Owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance.

Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic)

Working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery

Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development

Being a product manager with APIs and Front-End experience

Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams

Experience working with UX designers or agencies in creating user / consumer portals / sites / apps

Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams)

Ideal candidates will also have experience in :

Ad Tech / Mar Tech, and Front-End UIs

Understanding of cloud technologies and services

Identifying, sourcing, and working with 3rd party providers or vendors

Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.