Store Customer Service Specialist (Floater)

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at stores within a 23 mile radius of Store #2068, located at : 899 34th Street, St Petersburg, FL 33713

Additional Locations Include -

702184 - 7555 Seminole Blvd, Seminole, FL 33772

725135 - 1401 Seminole Blvd, Largo, FL 33770

702991 - 7470 49th St N Unit 7, Pinellas Park, FL 33781

702131 - 2540 4th Street N, St Petersburg, FL 33704

702186 - 5001 66th Street, St Petersburg, FL 33709

702922 - 290 75th Ave, St Pete Beach, FL 33706

722068 - 899 34th Street, St Petersburg, FL 33713

702158 - 1467 Gulf to Bay Blvd, Clearwater, FL 33755

702043 - 2430 State Road 580, Clearwater, FL 33761

702950 - 3927 Tampa Rd, Oldsmar, FL 34677

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load / unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements :

Preferred Qualifications :

#SHWSales