Stud Serv Analyst - (Academic Advisement)

Stud Serv Analyst - (Academic Advisement)

Job ID : 322022

Location : Glendale Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$52,525.00 - $68,282.00 / annually, DOE

Grade

114

Work Schedule

Monday - Friday, 8am - 5pm or 9am - 6pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

Glendale Community College is hiring a Student Services Analyst to supervise a Field of Interest team. The successful candidate will be responsible for delivering a case management approach; advising students on goal setting, occupational degree, and certificate options; transfer pathways; course selection; testing (placement and programmatic); registration; academic progress; and satisfactory progress toward certificate / degree using PeopleSoft (SIS) and other technology. Occasional travel to student locations and events may be required.

Essential Functions

30% - Provides professional-level, end-to-end academic advising to a caseload of students to support learning, persistence, and degree completion. Offers one-on-one and group advising for onboarding, retention, and academic success. Serves as the primary liaison connecting students with academic and personal resources including tutoring, counseling, and career services. Provides proactive follow-up to ensure student progress and learning outcomes are achieved. Monitors academic standing through various reporting and case management tools.

25% - Supervises and leads the work of assigned Student Services Specialists / Specialist Sr.

s and / or part-time support staff . Provides direction, performance evaluation, and feedback. Facilitates advisor training and ongoing professional development. Interprets and applies college and district policies related to curriculum, advising, and student success. Handles sensitive or urgent matters requiring confidentiality or quality assurance, and ensures service alignment with institutional goals. Evaluates performance and provides feedback. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Escalates matters requiring senior leadership intervention at a Director level.

20% - Coordinates projects that support student learning, retention, and success. Leads outreach, recruitment, and engagement initiatives targeting current and prospective students. Represents the department at orientations, events, and student organization activities. Designs and delivers program materials, presentations, reports, and promotional content to support advising initiatives and increase student awareness of resources and pathways.

15% - Supports the implementation of Guided Pathways and the case management model by serving as a resource for continuous improvement in advising. Collaborates with academic departments, student services teams, and district partners to deliver cohesive student support. Acts as a liaison to internal and external stakeholders. Contributes to the development and improvement of student success initiatives and related academic programming.

10% - Participates in departmental meetings, training sessions, and college-wide professional development opportunities. Contributes to the overall effectiveness of the department by performing other duties as assigned, consistent with the scope and responsibilities of the position.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

1. Master's Degree or higher

2. Two (2) or more years of experience providing academic advising in a college or university setting.

3. Two (2) or more years' experience with guided pathways, providing student support and academic program selection using Fields of Interest (meta-majors)?

4. Two (2) or more years of experience in working with cohorts of students in higher education.

5. One (1) year of experience using degree audit systems, advisement platforms, learning management systems (e.g., SIS, Canvas, ConexEd)

6. One (1) or more years of supervision of a team

Special Working Conditions

20% - Coordinates projects that support student learning, retention, and success. Leads outreach, recruitment, and engagement initiatives targeting current and prospective students. Represents the department at orientations, events, and student organization activities. Designs and delivers program materials, presentations, reports, and promotional content to support advising initiatives and increase student awareness of resources and pathways.

15% - Supports the implementation of Guided Pathways and the case management model by serving as a resource for continuous improvement in advising. Collaborates with academic departments, student services teams, and district partners to deliver cohesive student support. Acts as a liaison to internal and external stakeholders. Contributes to the development and improvement of student success initiatives and related academic programming.

10% - Participates in departmental meetings, training sessions, and college-wide professional development opportunities. Contributes to the overall effectiveness of the department by performing other duties as assigned, consistent with the scope and responsibilities of the position.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

1. Master's Degree or higher

2. Two (2) or more years of experience providing academic advising in a college or university setting.

3. Two (2) or more years' experience with guided pathways, providing student support and academic program selection using Fields of Interest (meta-majors)?

4. Two (2) or more years of experience in working with cohorts of students in higher education.

5. One (1) year of experience using degree audit systems, advisement platforms, learning management systems (e.g., SIS, Canvas, ConexEd)

6. One (1) or more years of supervision of a team

Special Working Conditions

Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving : http : / / www.maricopa.edu / legal / rmi / vehicle.htm#requirements

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled

First Review Wednesday, 11 / 12 / 25

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322022&PostingSeq=1

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