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Customer Service Representative

Customer Service Representative

Day & NightPhoenix, AZ, United States
14 days ago
Job type
  • Full-time
Job description

Day & Night Air Conditioning, Heating, and Plumbing comprises a team of individuals passionate about providing exceptional, honest service. Our employees feel good about going to work every day because they work for a company that believes in making a difference, not just a buck.

What we offer :

  • Hourly pay plus spiff opportunities, with total earnings ranging from $19 to $25 per hour .
  • We cover nearly 100% of your healthcare premiums and 50% of your family's premiums.
  • Paid time-off + paid holidays
  • Retirement benefit (401K) + generous company match!
  • Onsite gym.
  • A family. This is last on the list because it's most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Day & Night.

What we need from you :

  • Be the first point of contact for incoming calls and providing a 5-star experience for all customers.
  • Act as a membership expert by explaining plan benefits, assisting with renewals, and scheduling seasonal visits.
  • Make Outbound calls on special promotions.
  • Communicate with customers via phone, text, email, and chat.

    • What we are looking for :

  • High school diploma or equivalent.
  • Previous experience in customer service, preferably in the HVAC or home services industry.
  • Service Titan Experience strongly preferred
  • Strong communication skills and a friendly attitude.
  • Excellent organizational abilities and attention to detail.
  • Ability to remain calm and professional under pressure.

    • After 46 years in business, we know a thing or two about what it takes to make an experienced Customer Service Representative happy. Come join our team, apply today!

    Day & Night Air Conditioning, Heating, and Plumbing is an Equal Opportunity Employer, including Disability / Vets.

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    Customer Service Representative • Phoenix, AZ, United States