Client Advocate

As a Client Advocate, you will enhance the customer service experience by supporting loan teams, discussing solutions with involved parties, and completely addressing and resolving consumer complaints.

Here's a snapshot of what you'd be doing :

• Take ownership of complaint calls and emails, listen to concerns and offer solutions with the goal of completely resolving the concern.
• Promptly address consumer inquiries via phone, email, and social media platforms.
• Assist with collateral reviews, rush requests and rate desk exceptions.
• Guide and encourage loan teams through difficult scenarios.
• Share complaint trends with department leaders to prevent future grievances and improve the consumer experience.
• Assist in creating reports, completing projects, and participating in training courses.
• Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.

We're looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We'll also want to know you can demonstrate these attributes :

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.