Front Desk Agent - Part-time

Overview

CULTURE & CHARACTER : All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility : to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations : Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily. Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other. Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do. Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity. Excellence - We always strive to make today a little better than yesterday. JOB DESCRIPTION : The Front Office Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees, and visitors. COMPENSATION & BENEFITS : $12 / hr. – Biweekly (every two weeks) Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties. SCHEDULE : The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it. Part-time : 8-29 hours per week depending on level of business. Days of week / weekend scheduled and shift start / end times will vary depending on level of business and team member availability. ESSENTIAL FUNCTIONS : Check guest in, ensuring proper credit is received, special requests are noted are fulfilled, and accurate information is established. Provide exceptional customer service with a smile and empathy. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with fellow team members professionally, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and hotel policies. Maintain house bank including cash handling. Maintain hotel gift shop and check out guests in gift shop Communicate all pertinent information to the Front Office Managers and Supervisors. Follow set procedures on posting, charges, cashing checks, tax information, safe deposits, and refunds. Qualifications High school graduate or equivalent. Levelheaded, patient, even tempered demeanor. Positive and outgoing personality. Cash handling experience preferred. Excellent communication skills and ability to multitask. Ability to work under pressure in a fast-paced, high stress environment. Works well on a team but can also work independently when needed. Strong computer skills. Compensation Range The compensation for this position is $12.00 / Hr. - $13.00 / Hr. based on qualifications and experience.