Desktop Support Technician

Job Details

Job Location

University of Lynchburg - Lynchburg, VA

Position Type

Staff

Salary Range

$42000.00 Salary / year

Job Shift

Full time

Description

TITLE

The University of Lynchburg, a private, regional university in the beautiful foothills of the Blue Ridge Mountains in Central Virginia, is seeking applicants for full-time a Desktop Support Technician position in the IT department for the University of Lynchburg.

This position reports to, is supervised by, and evaluated by the Manager of User Support. The evaluation of work performance will be ongoing and will be carried out by the Manager of User Support. It will include the specific duties and responsibilities of this position description plus employee attitude and general working behavior.

Job Type : FT / RPT (Benefits Eligible)

Job Purpose :

The IT User Support Technician is part of a team of IT professionals who provide in house technical hardware and software support for the campus. Technicians help troubleshoot and diagnose computer, printer, software, and other technology related issues.

Specific Job Duties :

• Provides technical support for students, faculty, and staff
• Installs, troubleshoots, and repairs campus Windows and Mac computers
• Configures, maintains, and troubleshoots peripheral devices
• Respond to helpdesk calls, emails, and tickets
• Troubleshoot software related issues
• Basic network troubleshooting
• Other duties as assigned

Starting Salary : $42,000 a year

Benefits :

Generous paid vacation, personal days, paid sick time and family leave, comprehensive insurance (medical, dental, vision, etc.) and retirement plans, flexible spending account, tuition remission, life and long-term disability insurance, and more. Learn more about employment benefits at the University of Lynchburg.

Schedule :

8 : 30 am - 5 : 00 pm (7.5 hours / day with some evenings and weekends to meet needs of the department may be required)

Experience / Skills :

Must have good teamwork skills

Good verbal and written communication skills

Ability to effectively communicate with users that range from the novice to the experienced

Strong analytical and problem-solving skills

Some experience with SCCM and JAMF

Physical Demands :

The functions of this position are usually performed sitting, but may involve significant amounts of walking or standing. Some amount of stooping, kneeling, bending, climbing ladders, lifting or carrying is required

Required Qualifications :

Knowledge and experience with Microsoft Windows and Mac OS

Experience with Microsoft Office and Google Workspace

Ability to troubleshoot and repair computer software, hardware, and associated peripherals

Preferred qualifications :

Two years relevant experience

Education :

Two years of college or technical coursework, or equivalent work experience required

Work Remotely :

No

We seek candidates who are committed to the University of Lynchburg's efforts to create an environment that fosters a student-centered environment, develops the breadth of knowledge associated with liberal education, respects and supports diversity, equity, and inclusion, values and celebrates diverse faith traditions, and sustains close working relationships among faculty, staff, students, alumni, and community partners.

Candidates must successfully pass a background check that is satisfactory to the University.

Submita cover letter, résumé, and three professional references to :

Human Resources Jobs Page

The University of Lynchburg is committed to diversity within its community and welcomes applications from persons of color, women, Indigenous / aboriginal people of North America, persons with disabilities, the LGBTQIA+ community, and others who may contribute to the further diversification of the University of Lynchburg community.

The University of Lynchburg is an equal-opportunity employer.

Qualifications

Required Qualifications :

Knowledge and experience with Microsoft Windows and Mac OS

Experience with Microsoft Office and Google Workspace

Ability to troubleshoot and repair computer software, hardware, and associated peripherals

Preferred qualifications :

Two years relevant experience