CDL OPERATIONS MANAGER - CHARTER BUS COMPANY

Job Type

Full-time

Description

Adventure Tours is a premier transportation company committed to delivering exceptional service to our clients. We are looking for a dynamic and experienced Operations Manager to join our team in Charlotte, NC .

Job Summary : The Operations Manager will oversee the daily operations of our transportation services in the Charlotte area. The successful candidate will have a strong background in transportation logistics, hold a valid CDL with Passenger and Air Brake Endorsement, and have the ability to lead and manage charter drivers effectively. This role also requires the flexibility to drive and cover last-minute call-outs or shortages.

Key Responsibilities :

• Supervise Charter Drivers : Oversee and manage the performance and schedules of charter drivers to ensure high-quality service.
• Logistics Management : Plan and coordinate transportation schedules, routes, and assignments to optimize efficiency and meet customer needs.
• Compliance : Ensure all operations comply with federal, state, and local regulations, including DOT and safety requirements.
• Driver Training : Conduct training sessions for drivers on safety protocols, customer service, and company policies.
• Performance Monitoring : Monitor and evaluate driver performance, providing feedback, coaching, and disciplinary action when necessary.
• Customer Service : Handle customer inquiries and complaints, ensuring timely and satisfactory resolution.
• Reporting : Prepare and maintain operational reports, logs, and records. Analyze data to identify areas for improvement.
• Fleet Management : Coordinate with the Fleet Maintenance Manager to ensure all vehicles are properly maintained and meet safety standards.
• Driving Duties : Occasionally drive to cover last-minute call-outs or shortages, ensuring seamless service continuity.
• Collaboration : Work closely with the onsite Director of Sales and the Director of Maintenance on a daily basis to align operations with business goals and maintain service standards.

Qualifications :

Benefits :

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