Transformation Manager

Salary : $98,790.00 - $164,976.00 Annually

Location : Richmond, VA

Job Type : Full-Time Permanent

Job Number : 21M0000064

Department : Office of the Chief Administrator Officer

Opening Date : 10 / 16 / 2025

Closing Date : Continuous

Are you Richmond R.E.A.D.Y ? R espect. E quity. A ccountability. D iversity... YOU !!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements :

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program

Description

The Transformation Manager leads enterprise-wide modernization projects aligned with the Mayor's and Chief Administrative Officer's (CAO) strategic priorities to deliver more efficient, customer-oriented, and technology-enabled services.

This position will drive innovation, process improvement, and digital transformation across City operations. The incumbent will design and execute initiatives that simplify resident interactions, strengthen cross-departmental collaboration, and embed a culture of continuous improvement and transparency.

The Transformation Manager serves as a key internal consultant, leveraging data, technology, and best-practice change management to implement solutions that make Richmond's government more agile, equitable, and responsive to its residents.

The position reports to the Chief Administrative Officer or designee and provides frequent updates to senior leadership, with regular engagement with the CAO and Mayor on enterprise transformation priorities.

Duties include but are not limited to

1. Strategic Transformation Leadership

2. Innovation & Digital Service Delivery

3. Data & Performance Management

4. Cross-Departmental Collaboration

5. Program Governance & Accountability

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE :

PREFERRED QUALIFICATIONS AND TRAINING :

LICENSING, CERTIFICATIONS, and / or OTHER SPECIAL REQUIREMENTS :

KNOWLEDGE, SKILLS, AND ABILITIES :

Knowledge (some combination of the following) :

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS : Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT : Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk; frequently finger, hear, see, and perform repetitive motions; and occasionally climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, feel, and grasp. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and / or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company .

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.