Citizens Branch Manager

Description

At Citizens, we’re focused on

relationship-building and delivering exceptional customer

experiences through every interaction. By fostering deep and

lasting relationships, we drive customer loyalty while advancing

our strategic goals to acquire, retain, and grow the business. As a

Branch Manager (BM) , you will lead

your team in exceeding customer expectations, nurturing

relationships that drive long-term success.

In

this role, you’ll spearhead branch performance, sales growth, and

an outstanding colleague and customer experience. By leveraging

inspirational leadership, collaborative partnerships, and sound

operational practices, you will create and sustain a strong

customer-centric culture. As both a leader and coach, you’ll help

your team achieve individual and collective performance and sales

goals through innovative solutions that address customer needs and

deliver product and service value.

A successful

BM thrives in a digital-first environment, showcasing the seamless

accessibility of mobile and online banking platforms to customers.

You’ll play a pivotal role in building a diverse talent pipeline,

developing your colleagues to meet evolving business needs, and

prioritizing their performance and growth. With a focus on

continuous learning, you’ll implement coaching plans that inspire

your team to achieve personal and branch-wide goals.

To succeed, you must effectively communicate

business priorities in a way that energizes and empowers your

colleagues to execute with confidence. As the branches execution

and outcomes owner, you’ll combine financial acumen with strategic

insights to guide decision-making and deliver results. Leading by

example, you will direct all colleague and sales activities to

ensure key targets are not only met but exceeded.

As a visible and engaged brand ambassador, you

will connect with the local community to cultivate new customer

relationships and deepen existing ones.

Qualifications, Education,

Certifications and / or Other Professional Credentials

Required

Qualifications

High School diploma

or equivalent required

Leadership experience,

with proven ability to coach and develop to drive sales excellence,

ensure the delivery of world-class customer service, and

operational integrity in a high-volume branch environment

4 years sales management experience in Retail

or Branch Banking environment

Successful

record of managing objectives in meeting sales goals, deadlines and

branch goals in a profit and loss environment

Drive an exceptional customer experience validated through customer

satisfaction surveys

Maintain strong

partnerships with community & civic organizations

Successful candidate must meet and comply

with all requirements set forth in the SAFE Act, including, but not

limited to successful completion of the required background checks

and obtaining a unique identifier from the NMLS

Preferred

Qualifications

Associate’s or

Bachelor’s degree preferred

Retail banking

Talent sourcing & assessment

Hours and Work Schedule

Hours per Week : 40

Work Schedule : Varies with branch

needs and may include weekends and evenings

#LI-CITIZENS5

Some job boards have started using jobseeker-reported data to

estimate salary ranges for roles. If you apply and qualify for this

role, a recruiter will discuss accurate pay guidance.

Equal Employment

Opportunity

Citizens, its parent,

subsidiaries, and related companies (Citizens) provide equal

employment and advancement opportunities to all colleagues and

applicants for employment without regard to age, ancestry, color,

citizenship, physical or mental disability, perceived disability or

history or record of a disability, ethnicity, gender, gender

identity or expression, genetic information, genetic

characteristic, marital or domestic partner status, victim of

domestic violence, family status / parenthood, medical condition,

military or veteran status, national origin,

pregnancy / childbirth / lactation, colleague’s or a dependent’s

reproductive health decision making, race, religion, sex, sexual

orientation, or any other category protected by federal, state

and / or local laws. At Citizens, we are committed to fostering an

inclusive culture that enables all colleagues to bring their best

selves to work every day and everyone is expected to be treated

with respect and professionalism. Employment decisions are based

solely on merit, qualifications, performance and capability.

Why Work for Us At Citizens,

you'll find a customer-centric culture built around helping

our customers and giving back to our local communities. When you

join our team, you are part of a supportive and collaborative

workforce, with access to training and tools to accelerate your

potential and maximize your career growth

Background Check

Any offer

of employment is conditioned upon the candidate successfully

passing a background check, which may include initial credit, motor

vehicle record, public record, prior employment verification, and

criminal background checks. Results of the background check are

individually reviewed based upon legal requirements imposed by our

regulators and with consideration of the nature and gravity of the

background history and the job offered. Any offer of employment

will include further information.