(USA) Manager, Technology Operations

Manager, Technology Operations

14901 Quorum Dr, Dallas, TX 75254-7521, United States of America

$80,000 - $155,000 / yr

Regular / Permanent

Salaried

Position Summary

Program Definition Requires knowledge of Program Management techniques tools and frameworks Benefits analysis Program Planning tools and techniques Defines goals deliverables and schedules for managing multiple medium to high-complexity technology projects within a program in alignment with overall strategic objectives Creates accountability matrices for projects Decomposes programs into multiple modules and assigns responsibility assignments and milestones for each module Demonstrates an understanding of the operational and financial factors that drive project success Program Estimation Requires knowledge of Program Estimation tools and techniques Risk Assessment and Mitigation tools and techniques Assesses and identifies the resources required for successful completion of technology projects of medium to high complexity Identifies potential risks to successful completion of projects and defines corrective actions Program Monitoring Control Requires knowledge of Program Monitoring and Control tools and processes Internal and External program Reporting and logging tools and processes Monitors and evaluates the progress of technology projects against approved milestones and timelines Leads cross-functional and / or pillar coordination meetings to review schedule progress health issues / risks and key dependencies Takes appropriate measures as needed to bring program health on track in case of adversity Financial Management Requires knowledge of Financial Management tools and processes Budgeting and internal and external program Communication tools and processes Demonstrates an understanding of the financial plan for implementation of a project Monitors delivery schedules and cost expenditures against forecasts through effective governance Influencing and Building Stakeholder Consensus Requires knowledge of Verbal / Nonverbal behaviors Application and allocation of Business Communication styles / techniques in ambiguous and challenging situations Communication channels / mediums Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties Influencing styles Communicate articulately and concisely in a one-to-one / stakeholder meetings involving one / two teams Proactively builds a professional network and seeks and provides constructive feedback Presents data and logic to influence team members customers and stakeholders Articulates results / recommendations in a structured manner using relevant data Actively listens to others acknowledges different technical perspectives and connects perspectives with a product / technology in development Business Operations Requires knowledge of Organization KPIs Assessment techniques Understands the business priorities of internal functions / teams Describes profitability drivers and considerations Describes desired or actual business results in measurable scales or terms Explains how the organization makes money Technology Landscape Awareness Requires knowledge of Understanding of technology strategy and its linkages to domain Basic understanding of existing and upcoming systems technologies and trends Product technical information Basic understanding of domain specific market standards Basic understanding of methodologies and tools processes checkpoints Develops business cases and recommendations for a technology vertical Owns the delivery of project activity and tasks assigned by others Manages technology-related process updates and changes Demonstrates functional knowledge of a specific business unit / domain Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices Respect the Individual : Demonstrates and encourages respect for all builds a high-performing team seeks and embraces differences in people cultures ideas and experiences creates a workplace where all associates feel seen supported and connected through culture of belonging so associates thrive and perform drives a positive associate and customer / member experience for all identifies attracts and retains the best team members Respect the Individual : Creates a discipline and focus around developing talent through feedback coaching mentoring and developmental opportunities promotes an environment allowing everyone to bring their best selves to work empowers associates and partners to act in the best interest of the customer / member and company and regularly recognizes others contributions and accomplishments Respect the Individual : Builds strong and trusting relationships with team members and business partners works collaboratively and cross-functionally to achieve objectives and communicates and listens attentively with energy and positivity to motivate influence and inspire commitment and action Act with Integrity : Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us e.g. creating a sense of belonging eliminating waste participating in local giving Act with Integrity : Follows the law our code of conduct and company policies and sets expectations for others to do the same promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation listens to concerns raised by associates takes action and encourages others to do the same holds self and others accountable for achieving results in a way that is consistent with our values Act with Integrity : Acts as an altruistic servant leader and is consistently humble self-aware honest and transparent Serve our Customers and Members Delivers expected business results while putting the customer / member first and consistently applying an omni-merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers / members Serve our Customers and Members Adopts a holistic perspective that considers data analytics customer / member insights and different parts of the business when making plans and shaping the teams strategy Strive for Excellence : Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions fosters an environment that supports learning innovation and learning from mistakes and intelligent risk-taking and exhibits resilience in the face of setbacks Strive for Excellence : Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working

Minimum Qualifications

Option 1 : Bachelors degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area and 3 years experience in project management, program management, program operations, or related area. Option 2 : 5 years experience in project management, program management, program operations, or related area.

Preferred Qualifications

Masters degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project / program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmarts accessibility standards and guidelines for supporting an inclusive culture.