Director of Legal Support Services

Description

Summary

The Director of Legal Support Services is responsible for overseeing the delivery of exceptional client service through the effective management and strategic direction of the firm's Legal Administrative Assistants, Paralegals, and Work Product Support teams. This leader will ensure that operational efficiency, high-quality work product, and client satisfaction is consistently achieved and maintained. The role is integral to the firm's continued ability to meet evolving client needs, drive operational excellence, attract and retain top-tier legal support talent, and position support services as a contributor to firm revenue and growth.

Required Education & Experience

• Bachelor's degree required
• 10+ years of experience in legal support services or law firm operations, including 5+ years in a senior or large-team leadership role.
• Proven record of managing large, diverse teams in a professional services or law firm environment.
• Strong understanding of law firm operations, legal practice areas, and client service standards.
• Demonstrated ability to lead change, develop strategy, and implement process improvements that increase efficiency without compromising quality.
• Excellent interpersonal, communication, and leadership skills.
• High proficiency in legal technology tools and platforms (e.g., document management and docketing systems, workflow tools, Microsoft Office Suite).

Preferred Education & Experience

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team Leadership & Operational Oversight (20%)

Client Service Excellence (10%)

Strategic Planning & Execution (20%)

Collaboration & Alignment Across Offices (20%)

Talent Management & Development (20%)

Technology & Innovation (5%)

Metrics, Reporting & Continuous Improvement (5%)

Competencies

Supervisory Responsibility

This position includes supervisory responsibilities for leaders of the LSS team.

Travel

Travel required.

Work Environment & Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the responsibilities of the position, these work environment characteristics are representative of the environment the person in this position will encounter. While performing the duties of this job, the employee will work in a professional, fast paced office environment that may require additional hours to complete work.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position, Stinson LLP will evaluate whether a reasonable accommodation can be made to enable the employee to perform the described essential functions of the position. Generally, due to the nature of this office position, while performing the responsibilities of the position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must regularly lift and / or move up to 10 pounds, occasionally lift and / or move up to 25 pounds. Vision abilities required by the job include close vision.

EEO Statement

Stinson LLP is an equal employment opportunity (EEO) employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply to be considered for open positions. We offer a competitive compensation and benefits package. We conduct criminal background checks on all individuals offered employment. Information gathered through applicant voluntary self-identification will be used for statistical reporting and to measure the effectiveness of our EEO outreach efforts. All information is requested on a voluntary basis and will be kept confidential. We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.