Operations Specialist

Operations Specialist

Primary Role : The Operations Specialist provides operational, administrative, analytical, and technical support to the Field and Production departments. This role may include assisting supervision with scheduling work, briefing employees, completing tasks, communicating with other departments, safety, assisting team members, handling customer inquiries, etc. This role may include assisting with field work including pick-up and delivery tasks, assessing repairs made by contractors, completing related paperwork and / or handling Public Utility inquiries. The percentage of time spent performing the key accountabilities of the job may vary based on the manager, departmental or functional unit needs. This role may assist with fleet management, vehicle repairs, and facility maintenance.

Key Accountabilities :

• Coordinate or review operations processes and practices and assist in developing tactical plans for the team.
• Receive and distribute operational workflow requests and work orders.
• Enter data and perform analysis in information systems.
• Schedule daily operational work based on priority outlined by operations leadership using work management system.
• Respond to customer inquiries, which may include, but are not limited to, gathering information from operations leadership, speaking with customers and explaining company processes.
• Prepare, analyze and evaluate reports on a wide variety of items including variances related to specific department work processes, regulatory requirements, budgets, capital expenditures, work orders, departmental and / or organizational performance, etc.
• Provide general administrative support for day-to-day managerial and departmental needs and special projects, which may include but are not limited to, composing correspondence, obtaining permits, preparing and distributing meeting minutes, processing purchasing card and fleet related expenses, initiating purchasing transactions, document preparation, etc.
• Work collaboratively with other functions to optimize business performance and customer satisfaction.
• Reinforce leadership activities and decisions.
• Contribute to effective communication and culture by listening and providing feedback, supporting an open and honest work environment and cascading and sharing knowledge and information relevant to employees.
• Assist with training and development, knowledge transfer, instilling safe work practices, regulatory and environmental compliance activities.
• Audit work zones and operations facilities for safety, security, environmental compliance, productivity and efficiency.
• Performs activities to monitor and maintain inventory control, evaluates inventory levels and reorders as necessary.
• May perform receiving, stocking, distributing, and packing in addition to inventory control.
• Maintains inventory records and prepares reports. May work with vendors to resolve routine supply and distribution discrepancies.

Knowledge / Skills :

Experience / Education :