Shift Lead with Secret Clearance

A company is looking for a Shift Lead to manage day-to-day service operations in a Department of Defense enterprise environment.

Key Responsibilities

Supervise and coordinate Tier 1-3 service desk and operations staff during assigned shifts, ensuring effective incident management and SLA compliance

Monitor real-time system dashboards and service queues to proactively identify and mitigate performance or security issues

Serve as the incident commander during shift hours, managing outage response, triage coordination, and stakeholder communications

Required Qualifications

Must hold an active Secret clearance

Bachelor's degree in Information Technology, Computer Science, or a related discipline

Minimum 5 years of experience in IT service desk or system operations functions

Experience supervising technical staff in 24x7 mission-critical environments

Familiarity with IT Service Management (ITSM) tools and incident response procedures