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Desktop Support Technician

Desktop Support Technician

V-Soft Consulting GroupSalem, OR, United States
1 day ago
Job type
  • Full-time
Job description

Desktop Support Technician (Onsite)

Primary Location : Salem, Oregon

V-Soft Consulting is currently hiring for a Desktop Support Technician for our premier client in Salem, Oregon .

Education and Experience "

  • Two years of experience supporting desktops in an enterprise environment required.

WHAT YOU'LL DO :

Job Responsibilities :

  • Provides technical support by telephone, remote technology, and on-site to computer users statewide.
  • Requests are generally logged into the computerized tracking system before escalation.
  • Records solutions in the solutions database or other forms of documentation.
  • Communicates to the affected parties the status of requests.
  • Investigate and diagnose computer-related problems reported by division staff across the state.
  • Assist users with unusual and more complex issues that may be referred from lower level IS staff.
  • Troubleshoot and resolve hardware issues.
  • Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors.
  • Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts.
  • Installations generally have established procedures.
  • Testing and troubleshooting are at an intermediate level.
  • Deals with version compatibility issues, modify configurations, tests, troubleshoots, and perform significant hardware upgrades.
  • Physically replaces cards and other hardware.
  • Examples include bios or ROM upgrades, or flashing.
  • Writes installation documentation and maintains knowledge library.
  • Modifications to software may impact other software.

    • Interested?

    Qualified candidates should send their resumes to ssoni@vsoftconsulting.com

    V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

    As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

    V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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    Desktop Support Technician • Salem, OR, United States