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CNC Service Engineer

CNC Service Engineer

Revel StaffingTempe, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Position Overview :

The Service Engineer provides expert-level maintenance, installation, and repair of CNC machine tools at customer sites and via remote support. Ideal candidates will possess excellent technical capabilities, strong interpersonal skills, and a commitment to outstanding customer service.

Essential Job Functions :

  • Perform installation, routine maintenance, diagnostics, and repair of CNC machine tools.
  • Document technical information clearly and accurately, updating service records consistently.
  • Prepare, generate, and analyze service reports, including ongoing documentation and special requests.
  • Collaborate effectively with customers' service engineers, providing guidance, assistance, and training on newer product lines.
  • Maintain exceptional communication and customer service standards, proactively building strong relationships with customers.
  • Handle challenging customer situations professionally and positively, ensuring prompt issue resolution and collecting feedback to improve services.
  • Additional responsibilities as assigned by management.

Minimum Qualifications :

  • Bachelor's or Associate's degree in a technical discipline preferred.
  • 3-5 years of hands-on experience with electrical and mechanical troubleshooting of CNC machine tools.
  • Familiarity with DMG MORI machines and Fanuc, Mitsubishi, or Siemens controls strongly preferred.
  • Proven ability to read and interpret mechanical drawings, electrical schematics, and PLC ladder diagrams.
  • Excellent written and verbal communication skills, with a strong customer service orientation.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Adaptability to frequently changing priorities, deadlines, and unexpected situations.
  • Ability and willingness to travel up to 50% throughout a multi-state region, via car or air travel. Employees are expected to report to the Technical Center when not at customer locations.
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    Cnc Service Engineer • Tempe, AZ, US