Talent.com
Regional Account Manager
Regional Account ManagerBrightSpring Health Services • Port Saint Lucie, FL, US
Regional Account Manager

Regional Account Manager

BrightSpring Health Services • Port Saint Lucie, FL, US
7 hours ago
Job type
  • Full-time
Job description

Regional Account Manager

Amerita is looking for a high-level admission type person with exceptional customer service skills. Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. The Regional Account Manager will support the OK and AR sales team by acting as a single point of contact in assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings.

The ideal person to fill this role is quick, accurate and pleasant. Their time will be in front of the computer with multiple monitors responding to new referrals. The candidate needs to be tech savvy. If they have been in Admissions and / or Healthcare, it is a plus. They will be using Aida, Aidin, Epic platforms. This position is remote (work from home) but must reside in the Oklahoma City, Tulsa, or Bentonville, AR area.

Schedule : Monday - Friday, 8 : 00am - 5 : 00pm. There is potential for weekend rotation

We Offer

  • Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
  • Supplemental Coverage Accident, Critical Illness and Hospital Indemnity Insurance
  • 401(k) Retirement Plan
  • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
  • Employee Discounts
  • Tuition Reimbursement
  • Paid Time Off & Holidays

Responsibilities

  • Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
  • Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
  • Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory
  • Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
  • Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements
  • Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
  • Documents and meticulously makes notations in each patient's profile and / or CRM regarding every update and aspect of a customer's / physician's care or needs
  • Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff
  • Obtains and manages prescriber communication preferences
  • Nurtures and manages prescriber relationships to improve loyalty, and retention
  • Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process
  • Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
  • Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
  • Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals
  • Qualifications

  • Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and / or healthcare
  • Bachelor's Degree desired
  • 2+ years' healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired
  • Team player willing to accept and promote organizational goals and function with minimal supervision.
  • Ability to respond to common inquiries or complaints from customers, employees, or senior management.
  • Self-motivated and results driven.
  • Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
  • Maintain HIPAA patient confidentiality.
  • Familiarity with general pharmacy terminology, brand, and generic names of medications preferred.
  • Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits.
  • Exceptional probing and consultative communication skills.
  • Proficient in data entry, verbal skills, computer skills and the ability to learn the department's software system including CRM.
  • About Our Line of Business

    Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.

    Create a job alert for this search

    Regional Account Manager • Port Saint Lucie, FL, US

    Related jobs
    Treasury Management Product Manager

    Treasury Management Product Manager

    Seacoast National Bank • Stuart, FL, United States
    Full-time
    The Treasury Management Product Manager is responsible for leading the strategy, development, and performance of Seacoast Bank's Treasury Management receivables solutions.This role partners across ...Show more
    Last updated: 16 days ago • Promoted
    RN - Progressive Care Unit

    RN - Progressive Care Unit

    Cleveland Clinic • Port St Lucie, FL, United States
    Full-time
    Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the Port St.Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care ...Show more
    Last updated: 30+ days ago • Promoted
    Senior Manager, Revenue Cycle Manager

    Senior Manager, Revenue Cycle Manager

    Tia • Port Saint Lucie, FL, US
    Full-time
    Senior Manager, Revenue Cycle Manager.Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services.Known as the b...Show more
    Last updated: 1 day ago • Promoted
    Remote Manager in Training- CS / Sales

    Remote Manager in Training- CS / Sales

    Global Elite • Port Saint Lucie, FL, US
    Remote
    Full-time
    Remote Manager In Training - CS / Sales.Join Our Team as a Sales Manager - Work from Anywhere!.Are you an experienced and motivated individual looking to elevate your career in customer service and s...Show more
    Last updated: 27 days ago • Promoted
    Strategic Business Unit Manager

    Strategic Business Unit Manager

    PICA Manufacturing Solutions • Port Saint Lucie, FL, US
    Full-time
    Strategic Business Unit Manager.At PICA Manufacturing Solutions, we're on a mission to shape the future of electronics manufacturing. Join our dynamic team as a Strategic Business Unit Manager, wher...Show more
    Last updated: 26 days ago • Promoted
    Home Health-RN- Clinical Manager

    Home Health-RN- Clinical Manager

    Aveanna Healthcare LLC • Stuart, FL, United States
    Full-time
    This position has a 10% bonus incentive plan •.Clinical Manager - Home Health.Branch Administrator to provide supervision of all clinical staff working with high medical acuity clients and / or client...Show more
    Last updated: 30+ days ago • Promoted
    Field Access Manager - South Carolina - Charlotte SC, Columbia SC, Greenville SC

    Field Access Manager - South Carolina - Charlotte SC, Columbia SC, Greenville SC

    Merck • Port Saint Lucie, FL, US
    Full-time
    The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs), and will work cross-functionally...Show more
    Last updated: 19 hours ago • Promoted • New!
    Director, Strategic Delivery People Partnerships

    Director, Strategic Delivery People Partnerships

    Twilio • Port Saint Lucie, FL, US
    Full-time
    Director, Strategic Delivery People Partnerships.At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of...Show more
    Last updated: 19 hours ago • Promoted • New!
    Associate Team Leader

    Associate Team Leader

    H&R Block • Port Saint Lucie, FL, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 30+ days ago • Promoted
    Home Health RN Clinical Director of Operations 1

    Home Health RN Clinical Director of Operations 1

    Aveanna Healthcare • Stuart, FL, US
    Full-time
    This position has a 15% annual incentive plan • •.Additionally, this individual is responsible for initiating and maintaining compliance with all Federal and State regulations governing Home Health ...Show more
    Last updated: 21 days ago • Promoted
    Teller Manager I - Colorado Ave

    Teller Manager I - Colorado Ave

    Seacoast National Bank • Stuart, FL, United States
    Full-time
    This position processes customer transactions for a variety of routine to more complex financial transactions including but not limited to check cashing, account withdrawals and deposits.Responsibl...Show more
    Last updated: 5 hours ago • Promoted • New!
    Consumer Banking Product Manager

    Consumer Banking Product Manager

    Seacoast National Bank • Port St. Lucie, FL, United States
    Full-time
    Location : This position can be located at any Seacoast Bank office within the state of Florida.The Consumer Product Manager is responsible for the strategic development, management, and performance...Show more
    Last updated: 30+ days ago • Promoted
    RN -PRN - Cardiovascular Progressive Care Unit

    RN -PRN - Cardiovascular Progressive Care Unit

    Cleveland Clinic • Stuart, FL, United States
    Full-time
    Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes Diagnostic Centers, Outpatient Surgery and a 24-hour Emergency Department.Martin North Ho...Show more
    Last updated: 30+ days ago • Promoted
    Home Health RN Clinical Manager

    Home Health RN Clinical Manager

    Aveanna Healthcare LLC • Stuart, FL, United States
    Full-time
    Home Health RN Clinical Manager.This position has a 10% bonus incentive plan •.TheClinical Manager – Home Healthworks under the direction and guidance of the Branch Administrator to provide supervis...Show more
    Last updated: 2 days ago • Promoted
    Operations Manager

    Operations Manager

    MV Transportation • Port Saint Lucie, Florida, USA
    Full-time
    If you reside in California please see our.California Applicant Privacy Policy for more information about our data handling practices and your data rights. MV Transportation is seeking an.The Paratr...Show more
    Last updated: 8 days ago • Promoted
    Senior Account Executive

    Senior Account Executive

    Toshiba America Business Solutions Careers • Port Saint Lucie, Florida, USA
    Full-time
    First year potential total compensation is $100000.Base : $36000 to $44000 depending on experience.First-year on-track earnings at 100% including base commission bonus and expense allowance of $1000...Show more
    Last updated: 12 days ago • Promoted
    Field Access Manager - South PA - DE - Reading PA, Wilmington DE, York PA

    Field Access Manager - South PA - DE - Reading PA, Wilmington DE, York PA

    Merck • Port Saint Lucie, FL, US
    Full-time
    The Field Access Manager (FAM) serves as the subject-matter expert on access related issues for healthcare professionals and healthcare organizations. The FAM will work cross-functionally with patie...Show more
    Last updated: 19 hours ago • Promoted • New!
    Regional Marketing Manager - Northeast

    Regional Marketing Manager - Northeast

    Nutrabolt • Port Saint Lucie, FL, US
    Full-time
    Regional Marketing Manager - Northeast.Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel a...Show more
    Last updated: 7 hours ago • Promoted • New!