Manager, Clinical Program

Manager, Clinical Program

At Highland Springs, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a Clinical Program Manager joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

Manager ensures that all operations and programing in the outpatient PHP / IOP or IP programs operate efficiently and professionally while providing a high standard of customer satisfaction. Manager ensures programs are compliant with all laws, rules, and regulations of federal and state licensing agencies, as well as TJC standards for quality care. Monitors care coordination and quality of care to identify areas for improvement. Manager oversees the work performance of all assigned clinical staff. Familiar with all marketing efforts and budgetary items. Responsible for ensuring the clinical documentation is current and accurate and meets all regulatory requirements. Responsible for overall coordination of school, work, or case management information for patients. Reports directly to the Director of Outpatient Services or Director of Clinical Services.

A Clinical Program Manager who excels in this role :

Follows the operational guidelines set forth for assigned programs including child / adolescent, military, and other specialty programs. Provides oversight to all staff and provide feedback through the performance evaluation process and if necessary through counseling and / or corrective action. Communicates with the Director of OP or DCS on an ongoing basis any issues with programming, staffing, marketing, and business issues. Oversees and completes chart audits. Communicates with treatment team to ensure chart compliance. Interfaces with others to ensure completion of physician follow ups from CPE and other regulatory requirements. Oversees quality assurance requirements and reviews patient satisfaction forms to ensure safety, regulatory requirements, and parent's perception of the treatment program. Maintains a positive working relationship with referral sources, community agencies and organizations. Interfaces with the Medical Director to review clinical programs and concerns from patients / parents / managed care, etc. Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards. Oversees the programs transportation program ensuring compliance with regulations and internal policy and procedure. Actively participates in the compliant resolution process as needed. Supports with vital and UDS capture as needed. Assists with scheduling and coverage as it relates to staffing needs. Oversees therapists to make sure required scales and assessments are conducted per policy including the following as applicable : Columbia, Basis 32, CABA and Patient Satisfaction Surveys. Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist. Trains, mentors, and supervisors departmental therapists. Collaborates with hospital / facility departments to ensure seamless care, the identification of access barriers, and compliant resolutions to the barriers. Monitors patients for safety. Reports suspicion of drug use or other safety concerns immediately to program manager. Conducts drug screens as necessary with the assistance of the outpatient nurse. Conducts individual, group, and family therapy sessions to educate patients regarding psychological, emotional, or substance use problems. Demonstrates the ability to actively engage patients in a group setting, fostering group discussions and leading the group in a therapeutic manner. Actively participates in creating and revising the group programming schedule. Offers tools and resources to conduct group therapy. Oversees the appropriateness and timeliness of patient discharge, transition, and after-care plans. Uses evaluative techniques to develop and implements therapeutic treatment. Provides family session counseling to ensure appropriate communication and involvement of family members and support groups. Actively communicates with clients, families, and outside referral sources, functioning within the scope of HIPAA and 42 CFR Part 2. Demonstrates proactive communication with those involved with the patient's treatment, documenting all correspondence held with patients and other stakeholders. Displays heavy involvement in treatment planning for patients. Works with patient to achieve treatment plan goals and accurately documents progress. Demonstrates initiative to revise the treatment plan to create new goals for patients if appropriate. Ongoing and consistent collaboration with the interdisciplinary team including physicians, utilization review and nursing staff members. Demonstrates active communication with team members. Demonstrates the ability to work with the utilization review department. Ensures communication with UR on length of stay and treatment of patients. Creates thorough discharge plans with clients that meets the clients after care needs. Ensures both patient and appropriate family members or referral sources have appropriate paperwork in a timely manner after discharge to ensure continuum of care. Demonstrates appropriate crisis intervention and de-escalation skills. Acts as member of team when a crisis occurs, assisting others to ensure patient safety. Effectively communicates to UR on treatment and LOS issues, supporting in UR functions / authorizations / denials as needed and requested. Completes accurate assessments of patients utilizing clinical skills. Completes admission assessments and intake paperwork when needed to support the care coordination department. Answers crisis calls when necessary. Ensures the appropriate application and understanding of assessment scales (ex : Columbia, BASIS-32, CABA, etc). Assists care coordination department as requested. Other responsibilities as assigned by leadership.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers :

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

What we're looking for :

Education : Master's degree from an accredited school of social work or is qualified by education and experience in the social services needs of patients with psychiatric and substance abuse issues.

Experience : Previous experience in an outpatient partial hospital program and / or IP preferred. A knowledge of psychiatric and chemical dependency treatment principles required.

License : Current unencumbered clinical social work or counseling license.

Additional Requirements : CPR certification and Crisis Prevention Training (CPI) within 30 days. May be required to work flexible hours.

EEOC Statement

"Highland Springs LLC is an Equal Opportunity Employer. Highland Springs LLC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.