Mainframe Software Engineer - SUPRAPartner One Capital • US
Mainframe Software Engineer - SUPRA
Partner One Capital • US
8 days ago
Job type
- Full-time
- Remote
- Quick Apply
Job descriptionDump analysis : an application abend dump i.e. reading hex, not using abend analyzer tools Knowledge of CPU multi-tasking, threads, queueing theory IBM SUPRA knowledge a strong plus. Experience with IBM Assembler Language, C, Pascal Experience with IBM z / OS JCL Experience with IBM utilities like IEBGENER, IMASPZAP Experience with CICS - systems programming knowledge a plus Experience as a DBA is a strong plus. Experience in providing technical support for a software product. Experience with delivering patches, hot fixes and service packs. Good interpersonal and communication skills, clear communicator both verbal and written 5+ years overall experience in at least some of the above items.
Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries. We are looking for someone to join our Cincom SURPA Team!
- Provides SUPRA technical support via phone, email or online conference for licensed customers, field personnel, partners and re-sellers.
- Coordinates problem-solving efforts, provides regular communication to customer, record keeping of research
- Performs Root cause Analysis
- Analyzes data and runs tests upon finding a root cause
- Determines and recommends the appropriate actions to take
- Determines the appropriate method for delivering the resolution to the customer, be it via mentoring, patch, hot fix or inclusion in a new release.
- May serve as onsite consultant for Services projects or complex product problem debugging. Service projects could be used as a training method to get Service Engineer current on the product.
- Participate in 24 / 7 on-call support for customers.
Requirements
Technical Skills Required
Experience Required :
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