Branch Management / Area Manager - Remote

At Citizens, we're focused on relationship-building

and delivering exceptional customer experiences through every

interaction. By fostering deep and lasting relationships, we drive

customer loyalty while advancing our strategic goals to acquire,

retain, and grow the business. As a Branch Manager (BM), you will

lead your team in exceeding customer expectations, nurturing

relationships that drive long-term success. In this role, you'll

spearhead branch performance, sales growth, and an outstanding

colleague and customer experience. By leveraging inspirational

leadership, collaborative partnerships, and sound operational

practices, you will create and sustain a strong customer-centric

culture. As both a leader and coach, you'll help your team achieve

individual and collective performance and sales goals through

innovative solutions that address customer needs and deliver

product and service value. A successful BM thrives in a

digital-first environment, showcasing the seamless accessibility of

mobile and online banking platforms to customers. You'll play a

pivotal role in building a diverse talent pipeline, developing your

colleagues to meet evolving business needs, and prioritizing their

performance and growth. With a focus on continuous learning, you'll

implement coaching plans that inspire your team to achieve personal

and branch-wide goals. To succeed, you must effectively communicate

business priorities in a way that energizes and empowers your

colleagues to execute with confidence. As the branches execution

and outcomes owner, you'll combine financial acumen with strategic

insights to guide decision-making and deliver results. As a visible

and engaged brand ambassador, you will connect with the local

community to cultivate new customer relationships and deepen

existing ones. High School diploma or equivalent required +

Leadership experience, with proven ability to coach and develop to

drive sales excellence, ensure the delivery of world-class customer

service, and operational integrity in a high-volume branch

environment + 4 years sales management experience in Retail or

Branch Banking environment + Successful record of managing

objectives in meeting sales goals, deadlines and branch goals in a

profit and loss environment + Drive an exceptional customer

experience validated through customer satisfaction surveys +

Maintain strong partnerships with community & civic

organizations + Associate's or Bachelor's degree preferred + Work

Schedule : Varies with branch needs and may include weekends and

evenings + We offer competitive pay, comprehensive medical, dental

and vision coverage, retirement benefits, maternity / paternity

leave, flexible work arrangements, education reimbursement,

wellness programs and more. Note, Citizens' paid time off policy

exceeds the mandatory, paid sick or paid time-away policy of very

local and state jurisdiction in the United States. Some job boards

have started using jobseeker-reported data to estimate salary

ranges for roles. Citizens, its parent, subsidiaries, and related

companies (Citizens) provide equal employment and advancement

opportunities to all colleagues and applicants for employment

without regard to age, ancestry, color, citizenship, physical or

mental disability, perceived disability or history or record of a

disability, ethnicity, gender, gender identity or expression,

genetic information, genetic characteristic, marital or domestic

partner status, victim of domestic violence, family

status / parenthood, medical condition, military or veteran status,

national origin, pregnancy / childbirth / lactation, colleague's or a

dependent's reproductive health decision making, race, religion,

sex, sexual orientation, or any other category protected by

federal, state and / or local laws. At Citizens, we are committed to

fostering an inclusive culture that enables all colleagues to bring

their best selves to work every day and everyone is expected to be

treated with respect and professionalism. Employment decisions are

based solely on merit, qualifications, performance and capability.

At Citizens, you'll find a customer-centric culture built around

helping our customers and giving back to our local communities.

When you join our team, you are part of a supportive and

collaborative workforce, with access to training and tools to

accelerate your potential and maximize your career growth Results

of the background check are individually reviewed based upon legal

requirements imposed by our regulators and with consideration of

the nature and gravity of the background history and the job

offered.