Key Account Service Manager

Strong relationship-building service manager wanted!

SUMMARY

The Key Account Service Manager (KASM) manages activities and processes in assigned territories in a manner consistent with RATIONAL USA’s philosophy, goals, and objectives. The KASM’s primary responsibility is to support, and manage RATIONAL USA technical service for national accounts customers. The KASM must be able to effectively communicate, both verbally and in writing, technical details concerning RATIONAL USA equipment, accessories, consumables, and spare parts to support customers, internal staff, and our business partners. They will carry out technical support issues in accordance with the organization’s policies and applicable laws. The KASM works with the customer to train their service sub-agents. The KASM prepares monthly territory reports, monthly itineraries, and communication with customers in a timely manner. The KASM is the key link for all service needs from the sales organization to their customers. The KASM is the service ambassador representing RATIONAL USA in a professional manner at all times.

ESSENTIAL RESPONSIBILITIES include :

• Territory management, including developing service partners, reviewing inventory levels, holding partners accountable to agreed-upon metrics, and addressing complaints
• Training, including service provider updates and warranty processes
• Warranty and invoice review
• Sales support

QUALIFICATIONS include :

RATIONAL is the world market and technology leader for the thermal preparation of food in professional kitchens. The company’s principal objective is to offer maximum customer benefit at all times. Internally, RATIONAL is committed to the principle of sustainability, which is expressed in its policies on environmental protection, leadership, and social responsibility. Numerous international awards bear witness to the high quality of RATIONAL’s work year after year.