Customer Service Representative II

SUMMARY :

Under general supervision the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES :

Places customer orders via telephone fax email electronic methods or walk in (counter sales).

Influences Motion Industries gross profit through negotiating the sale price and purchase price within certain parameters.

May adjust non-contract customer pricing to meet the demands of the customer based on competition while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained for customers.

May place orders without approval for orders up to $5000 per line and $10000 per purchase order.

Expedites backorders. May pull inventory and prepare order for shipment to customer.

Responsible for sourcing products in branch inventory distribution center inventory or supplier inventory.

Determines the most cost effective shipping method for customer orders.

May handle customer returns.

May support specific customer(s).

Assists less experienced Customer Service Representatives with addressing customer needs including locating items and resolving problems.

Performs other duties as assigned.

Responds to customer inquires regarding products provides quotes and handles order entry. Due to experience & training may handle more challenging inquires.

EDUCATION & EXPERIENCE :

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE SKILLS ABILITIES :

Excellent communication skills including written verbal and listening.

Ability to multi-task and time management skills required.

Strong computer skills.

Strong negotiation skills.

Basic product knowledge.

Reliability organization and attention to detail required.

COMPANY INFORMATION :

Motion offers an excellent benefits package which includes options for healthcare coverage 401(k) tuition reimbursement vacation sick and holiday pay.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1