Talent.com
Collections Recovery Specialist IV

Collections Recovery Specialist IV

JPMorgan Chase & Co.Tempe, AZ, United States
20 days ago
Job type
  • Full-time
Job description

Become a part of our team and enhance our success with your expertise in collections recovery. We provide a dynamic work environment that values and rewards your skills and experience.

As a Collections Recovery Specialist IV in Home Lending Loss you will manage and collect charged-off secured and unsecured home loans. The ideal candidate will communicate effectively with customers, brokers, title companies, and attorneys to resolve accounts, ensuring optimal returns on our investment while delivering excellent customer service.

Job Responsibilities :

  • Conduct outbound dialing on severely delinquent charged-off home loans aiming to resolve the account
  • Handle inbound calls relating to charged-off accounts determining the best course of action required for resolution
  • Leverage negotiation skills to secure payoffs, settlements, payment plans, and short sales, ensuring equitable solutions for both the firm and customers in resolving charged-off home loans
  • Comply with line of business procedures to guarantee fair treatment of customers
  • Commit to consistent engagement with accounts to maximize the likelihood of right party contact

Qualifications, Capabilities, and Skills :

  • Previous back-end collections or experience in a recovery environment
  • 2 years in Loss Mitigation / Collections, ideally within a multi-system collection environment, with a background in mortgage servicing
  • Excellent written and verbal communication skills
  • Demonstrated problem-solving, decision-making, negotiation, and analytical skills
  • Ability to work independently and collaboratively to resolve complex customer issues while consistently meeting stringent quality standards
  • Proven ability to multi-task with strong organizational skills
  • High school diploma or GED

    • Preferred Qualifications, Capabilities, and Skills :

  • Familiarity with MSP, Recovery1, MBWS, and Customer Assist
  • Associates / Bachelors Degree
  • Knowledge of FDCPA, consumer credit laws, financial analysis, and bankruptcy
    • Create a job alert for this search

    Collection Specialist • Tempe, AZ, United States