Customer Service Representative

Carolina Veterinary Specialists is now hiring Full Time Client Service Representatives to join the Emergency Team at our Matthews, NC hospital!

Client Service Representatives (CSRs) serve a unique and powerful purpose in our hospitals. Our CSRs focus on the total client experience. This role encompasses a true humanity for both our clients and their pets, as well as teamwork and shared efforts with the medical staff in order to provide comfort, communication, and expert service at a time when pet owners need support the most. In addition to fostering strong relationships with our clients and referring veterinarians, our CSRs also perform a variety of administrative duties critical to hospital operations.

So that we may be there for our clients when they need us most, Emergency CSR positions are comprised mostly of evening, weekend, and holiday shifts.

Why should you want to work with us?

• We offer competitive pay, growth and learning opportunities, and comprehensive benefits including a variety of medical / dental / vision options with employer-paid portion of premiums, an employee assistance program with a focus on mental health and wellness, short- and long-term disability, employer paid life insurance and accident insurance, 401(k) + match, uniform stipends, pet care discounts, and more!
• Most importantly, we offer an inclusive, progressive work environment and an opportunity for you to make a difference!

This is a professional opportunity for the right candidate, who will possess :

A positive can-do attitude focused on creating the ultimate client experience

Well-developed emotional intelligence

Professionalism and warmth

Outstanding written and verbal communication skills

A desire to connect with and serve pets and their families

Ability to sit or stand throughout the day; occasional bending, and kneeling;

ability to lift 25 lbs unassisted

At least 1 year of customer service and / or administrative assistant experience

Carolina Veterinary Specialists is a network of six 24-hour specialty and emergency hospitals in the Carolinas and has been providing premier veterinary care to local pets and their families for over 20 years!

Come Join our Client Services Family!

Job Type : Part-time

Pay : $16.00 - $18.00 per hour

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Experience :

reception, administrative, or client service : 1 year (Required)

Work Location : In person

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin / ancestry, physical / mental disabilities, military status or any other basis prohibited by law. EOE, M / F / D / V

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