Job Description
Job Description
Description
The Transportation Driver will have an integral role in the day-to-day operations of transportation services for Milestones Services, LLC including but not limited to safe client transport, overall client safety, client transportation coordination and vehicle maintenance.
Reporting Relationship
- Director, Community Based Services
Direct Report Relationships
Transportation DriversResponsibilities / Activities
Transportation Responsibilities
Oversee day-to-day client issues related to transportation including but not limited to transporting clients, developing route schedule, scheduling transportation through federated and other transportation providers, ensuring client safety, and vehicle maintenance.Provide safe transportation services to clientsEnsures overall client health, safety and welfare of client (including but not limited ensuring safety, understanding client individual needs)Ensures appropriate documentation of transportation services providesEnsures accurate and appropriate billing of transportation servicesCommunicates with clients, client team members, transportation broker and other key internal and external stakeholdersObeys all Ensures transportation compliance including but not limited to securing demographic information and other policy or regulation required documentationParticipate in the development and improvement of new and existing transportation programsParticipate in transportation safety training for clientsParticipate in transportation safety training and continuing education for employeesEnsures that all forms, incident reports, incident investigations and all services are complete, accurate and submitted in a timely manner.Communicates with and provides information to clients, supervisor(s), guardians and other key stakeholders when needed.Ensures all vehicles are routinely maintained to ensure safetyEnsures all vehicles are certified according to state and federal laws and regulations.Ensures vehicle accountability by checking vehicles in and out and that drivers and passengers are following safety requirementsEnsures transportation certification and regulatory complianceComply with all federal and state regulations regarding driving and vehicle maintenance.Monitor transportation schedules and plan and follow routes, ensuring timely arrivals and departures for passengersMaintain accurate records of mileage, fuel consumption, and vehicle inspections, and report any accidents or incidents that occur while driving.Make quick decisions in emergency situations, including inclement weather, traffic delays, or mechanical failures.Adhere to safety regulations at all times, including wearing required safety equipment, following traffic signals and speed limits, and avoiding distractions while driving.Maintain a professional demeanor and appearance at all timesAssist passengers with boarding and exiting the vehicleMeet individual client needsAbility to engage in client de-escalation techniques and mediation based on client individual needsBe reliable, punctual, and able to work independently, while still following company policies and procedures.Maintains forms, documents, training materials, etc.Maintains files and documents in an organized format.Other duties as assignedRequired Knowledge and Demonstration of :
Ability to engage in safe driving practicesAbility to make quick decisions to ensure passenger and driver safetyOrganization and operational efficiency.Knowledge of state and federal regulations.Knowledge of company policies and procedures.Ability to conduct scheduling and email.Basic Microsoft Office skills including Word, Excel, Access, Publisher and Power PointOrganizational techniques.Excellent written and verbal communication techniques.Effective teamwork techniques.Analytical reasoning techniques.Effective problem-solving and decision-making techniques.Effective time management techniques.Extreme flexibility to meet the needs of clientsSelf-direction and initiative.Required Skills / Abilities
Ability to effectively manage timeAbility to work very independently and with minimal directionExcellent written and verbal communication skillsAbility to demonstrate effective interpersonal relationsAbility to effectively communicate orally and in writingAbility to plan and organize workAbility to understand and implement policies and proceduresExcellent customer service skillsAbility to identify problems and determine effective solutionsAbility to work independently and in cooperation with othersPhysical and Mental Demands :
Good physical and mental health.Mental fortitude and stability to handle stress.Physical and mental ability to drive a vehicle for extended period of timeQualifications / Education
High School Diploma or GEDMust have a valid driver’s licenseClean driving record with no moving violations in the last five yearsHas a social security number or valid work permit.Proper Vehicle Insurance Coverage.Training / Experience :
Has a minimum of one-year experience working with individuals with developmental disabilities.6-10am and / or 2-6pm