Director of Product Operations

Director Of Product Operations

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunitiesready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.

Why We Have This Role

In this highly visible role, you will help ensure that our product teams can move faster and more efficiently, while also maintaining the high-quality standards that Qualtrics is known for. You'll lead the efforts to enhance our product operations infrastructure and tools, enabling our product teams to focus on what matters mostcreating exceptional products that delight our customers. You will play a critical role in revolutionizing our development processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.

How You'll Find Success

You will play a key role in optimizing and scaling our product development processes. The role helps to accelerate the delivery of impactful products. These products directly enhance customer and employee experiences. You'll work closely with product managers, engineers, and cross-functional teams. You'll focus on operationalizing best practices. You will be driving alignment. The role involves ensuring smooth execution across the product lifecycle.

How You'll Grow

Transform analytics into actionable insights that influence product strategy and operational performance - providing visibility to executives and stakeholders. Manage Qualtric's Product Development Life Cycle, ensuring that high quality and market ready product innovations are delivered according to plan. Influence cross-functional decision-making through strategic thought leadership and stakeholder management. Build relationships with senior leaders and external product advisors, shaping Qualtrics' future innovations. Gain a holistic view of the business by contributing to company-wide planning and goals.

Things You'll Do

Own and run the product development lifecycle across discovery, prioritization, planning, and execution and release. As the program owner, directly influence the evolution of this process as part of broader transformation efforts. Facilitate the ongoing upleveling of the product management roles by core processes and artifacts, workflow efficiency, and driving adoption of new ways of working. Support product managers with program management best practices for the highest-priority initiatives. Create lightweight, agile execution frameworks that improve predictability and delivery quality. Partner with Engineering Operations to define actionable scrum-level reporting and progress visibility. Provide clear, data-driven visibility into roadmap progress, risks, and product portfolio health. Lead key customer programs : Customer Advisory Boards (CABs), Product Preview Programs, and Product Experience Programs. Recruit participants, structure feedback flows, and ensure insights directly influence roadmap and prioritization. Maintain consistent, scalable, and high-quality customer engagement mechanisms. Facilitate communication across Product, Engineering, UX, DevOps, Security, and Customer Success. Own the product metrics framework (velocity, predictability, adoption, quality, customer outcomes). Partner with data science & analytics and finance teams to generate actionable insights and improve execution. Deliver crisp, executive-ready reporting on product portfolio health and team performance trends.

What We're Looking For On Your Resume

10+ years of experience in product operations, product management, or a related operational role in a fast-paced, technology-driven company. Strong experience with Agile methodologies, product development frameworks, and tools (JIRA, Confluence, Trello, etc.). Proven ability to streamline workflows, remove bottlenecks, and implement scalable processes across product teams. Strong analytical skills, with experience using data to drive decisions and improve processes. Excellent communication skills, with the ability to influence and align cross-functional teams. Ability to thrive in a dynamic environment, balancing multiple priorities while maintaining attention to detail. Strong project management skills with an emphasis on driving results and meeting deadlines. Experience in a SaaS or enterprise software environment, particularly within the context of experience management or customer insights. Familiarity with Qualtrics' products and platform is a plus, or a deep understanding of customer experience and employee experience management. Experience scaling product operations in a high-growth, global organization. Advanced proficiency in product lifecycle management tools, analytics platforms, and reporting systems.

What You Should Know About This Team

Leadership role overseeing all product functions including Product Management, Engineering, UX, and Product Marketing. Leads a cross-functional team ("pod") to define product roadmaps, set priorities, and allocate investments for EX product initiatives. Integral part of the Product Unit (PU) leadership team, jointly accountable for the portfolio of products at Qualtrics. High influence on both product and business strategy, shaping the future direction of the EX offerings. Focused on enhancing digital interactions, acknowledging the vast potential and challenges inherent in digital customer engagement.

Our Team's Favorite Perks And Benefits

We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics. $1800 USD Experience bonus to be used for an "Experience" of your choosing. Competitive salary, performance bonuses, generous savings fund match. Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more. Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy. The Qualtrics Hybrid Work Model : Our hybrid work model is elegantly simple : we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.