Specialist, Strategic Partner

Specialist, Strategic Partner

The Specialist, Strategic Partner is a fundamental component of the PayPal's Enterprise Servicing team. As a member of this team, your core responsibility will be offering support to Strategic Partner and PSM Managed Accounts. In addition to streamlining processes to gain efficiencies at scale, you will be a key support for complex challenges to drive a positive outcome for the Partners and teammates. Working with other departments will be a vital part of this role. This role is an independent role that requires excellent time management.

Essential Responsibilities :

Engages with merchants to identify their needs and provides timely responses to requests. Conducts regular check-ins to enhance relationships.

Communicates clearly and effectively with merchants about operational processes and product features. Shares relevant updates to keep clients informed.

Actively solicits client feedback to identify service improvement areas. Implements minor changes based on this feedback to enhance the client experience.

Demonstrates foundational knowledge of product features and functionalities, addressing basic client inquiries effectively.

Keeps informed about basic industry trends and regulations relevant to merchant services, sharing insights with clients as needed.

Assists clients in account configurations, providing guidance on standard offerings and features.

Handles standard client issues independently, ensuring timely resolutions and effectively managing client expectations.

Monitors basic account activity to identify potential issues and responds as needed.

Acts as the primary contact for client issues, ensuring needs are promptly addressed with minimal escalation.

Acknowledges and utilizes the role of feedback in service improvement, collecting feedback during interactions and sharing insights with the team.

Recognizes general signs of growth opportunities within merchant accounts, such as increased transaction volumes or new service inquiries.

Understands the importance of merchant satisfaction in retention efforts and can articulate how positive experiences impact loyalty.

Expected Qualifications :

1+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.