Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative to provide exceptional support to customers in a remote setting. Key Responsibilities Review and research incoming healthcare claim calls from providers, verifying necessary data for processing Document required information and communicate with providers to resolve issues effectively Meet performance goals related to efficiency, accuracy, quality, and attendance while assisting members with their inquiries Required Qualifications High School Diploma / GED or equivalent work experience Must be 18 years of age or older 6+ months of work-at-home experience 6+ months of customer service experience or 1+ years in a medical / standard office setting, call center, or phone support role Working knowledge of computers and the ability to learn new systems