Casual - Client Services (FY 25-26)Harrisburg Area Community College • Harrisburg, PA, United States
Casual - Client Services (FY 25-26)
Harrisburg Area Community College • Harrisburg, PA, United States
30+ days ago
Job type
- Part-time
Job descriptionMicrosoft certifications such as MCSA, MCSE or MCITP Server Administrator or equivalent certification in relevant programs desired. Valid Driver's License Excellent customer service skills. Demonstrated ability to follow complex instructions consistently. Ability to manage time and prioritize work. Assists with the operational demands of the HACC Print Shop; supports the setup, maintenance, and troubleshooting of print-related technology; coordinates with Client Services Administrators to ensure timely and accurate completion of print jobs; helps manage print supply inventory and workflow prioritization. - (Essential) Builds and maintains a test environment for Windows operating systems and ensures desktop applications are compatible with Windows operating system builds; installs, supports, and tests applications and programs related to ERP systems; troubleshoots simple to complex application and deployment methods. - (Essential) Continuously develops deployment methods and alternative strategies for the deployment of operating systems, desktop applications, and mobile devices to ensure the smooth delivery of technology; resolves complex integration issues connecting multiple vendor systems through common elements. - (Essential) Utilizes Microsoft's System Center Configuration Manager (SCCM), Apple, and various diagnostic and management tools to perform a broad range of customer assistance, maintenance, and tracking of equipment; evaluates system access requests; performs steps to ensure users have access to data; develops, maintains, and deploys group policies to ensure applications and printers are delivered to end users. - (Essential) Manages projects and assesses their effectiveness; develops, enhances and sustains procedures, processes and systems, including checklists and forms; develops methods to accomplish necessary objectives; provides input and recommendations for computer and hardware standards. - (Essential) Establishes and maintains effective working relationships which reflect the high-quality service expectations of the College; utilizes appropriate communication methods via available technology (phone, email, virtual meeting) or in person; interacts with and responds to customer requests; collaborates with campus technicians; documents problem-solving processes. - (Essential) Provides mentoring and cross-training support for other team members; provides backup and support to other employees within the department. - (Essential) Travels to other campuses and off-site locations as needed; must have a dedicated high-speed connection for connection to the college's resources remotely; must be reachable by phone during hours the college is operating; reachable by phone twenty-four hours a day seven days a week; flexibility in work schedule is required. - (Essential) Performs other duties as assigned. - (Standard) We work together to shape and build our preferred future. We encourage and celebrate creativity and innovation. We set high goals and strive to achieve them. We strive to provide exceptional service to all who help shape our future. We are gateways to student success and opportunity. We promote respect, collegiality, and equity-mindedness in all we say and do. We nurture awareness and cultural sensitivity to create a climate of trust. We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission. We are honest and hold each other and ourselves to the highest ethical standards. We provide the most accurate information available in all communications. We are transparent about our decisions as individuals and teams. We embrace broad engagement in the shared governance process.
This posting is for two open positions located at the Harrisburg Campus.
Job Summary : This position ensures software applications are available so that end users can accomplish organizational tasks, and students have access to desktop applications. This is accomplished by developing, maintaining, and deploying applications to end users, computer labs, and mobile devices; maintaining and deploying multi-function devices and printers; and updating asset management and knowledge bases.
Minimum Qualifications :
Associates Degree in related field and 4 years related experience.
- Or a combination of experience and education sufficient to successfully perform the essential duties of the job. Such as those listed above.
Licensing Requirements :
Hiring Range : $24.71
Preferred Qualifications :
Job Specific Task List :
Job Type : Part-Time (less than 1,000 hours)
If part time, hours per week : up to 20 per employee
Equipment Requirements for part time, casual, adjunct and instructor positions :
It is HACC's expectation that candidates selected for this role will provide their own technology equipment.
Your own computer (Windows, Linux, or Macintosh desktop or laptop) with current web browser installed (Firefox, Edge, Safari, Chrome) https : / / www.whatismybrowser.com / guides / the-latest-version /
Access to broadband internet connection at all times during employment (DSL, 4G / LTE, FIOS, Satellite, or Cable / Xfinity / Comcast https : / / www.speedtest.net /
Equipment / technology which enables you to communicate synchronously during meetings and other events, such as USB Headset, speaker and microphone, captioning services, adaptive technology, assistive devices, etc.
If you are not able to meet the equipment requirements listed above and are selected for the role, you can request a special accommodation. Our ability to grant your request will be based on documented need and inventory availability.
About Us : www.hacc.edu
Our Purpose : Learning for all; learning for life.
Our Core Values : A Circle of Caring
Caring by Creating Our Future Together
Caring for Each Other
Caring by Doing What is Right
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Client Service • Harrisburg, PA, United States
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